Martin Nemer VW of Latham

I love bringing my car there for service. I brought my car to Jiffy Lube and they did not put the cap on. I lost my engine. Fred took care of me. A rental was waiting when I got there. He found me a great engine and it was installed in a timely manor. My car runs great and I will never go back to Jiffy Lube again.

We visited the dealership to look at Tiguans. The general manager gave us his card, and he was very friendly. He said if we want to make an offer, come back to him. We will. We own a Touareg but have not had service done at Nemer, nor did we buy it there. We were just looking, and still are. We may be ready to buy within the year. I like dealing with a dealership which only deals with one specific brand....VW. There were many certified used cars to look at, which we did and everyone there was very helpful. The GM offered us $500 off the price right as we walked onto the lot because we already owned a VW. That was nice, but we were just looking at the time. Our overall experience at Nemer was excellent and we enjoyed the people there. We'll go back.

I was in the market for a new car and went to Nemer first. I test drove a couple of cars and asked a lot of questions about why I should buy a VW. I needed a car to fit my lifestyle; I wanted versatility, gas mileage, and pep. Chris Horn, my sales person, was very knowledgeable and steered me in the right direction-- the Jetta TDI sports wagon. He was professional, not stuffy or overly pushy, and patient. I went to other dealerships, drove other cars and spoke to different sales people. None of the other cars, or sales people, came close to convincing me to buy. I ultimately went back to Nemer and went for another test drive with Chris. I'm a hard customer, but I ended up buying a 2010 TDI. When I sat down with Mr. Howard to discuss financing, he too was knowledgeable, efficient, and accommodating, and had a nice way about him. He took time to explain the financing and didn't try to cut things short when I declined to take the extended warranty. Both employees are an asset to Nemer VW. I would buy from them again and recommend them to my friends and relatives and co-workers.

I was promptly greeted upon entering the dealership to purchase my EOS; the staff was friendly and extremely helpful. I was probably at the dealership a good 7 hours that day, believe it or not, between the test driving of two different vehicles, discussing my options for financing and payment plans. I went home with my new car that same day! I love it! When I needed the roof mechanism on the EOS fixed, I was given an immediate appointment. The waiting room was sunny and comfortable. The service staff was very communicative with me on what exactly was wrong and how long it would take to fix it.

We bought a TDI Jetta in 1998, and have been happy with the car. The radio volume control went bad, the ignition switch failed, and the manifold had a cookie dough-like carbon build-up that no one seemed to want to tell us about. The car has performed well through 170k miles. If Jetta gets back to the squared off look we'll buy another. David Bradley

We have bought two cars at Nemer and Kate has been a big part of both. She is a delight to work with. Sean was a very nice salesman. All in all, it was a great, no-pressure experience both times. When we are in the market again for a car, I'm sure we'll make Nemer our first stop.

I have purchased two VWs from Nemer and recommended both my daughter and daughter in-law to Nemer. Both bought new cars. I have always found everyone to be friendly and accommodating. My car was just there for service and needed some work on the roof and trunk. While the roof and trunk problem seem difficult to pin down, everyone is doing their very best to try to resolve the situation. I love my car (and my girls both love theirs), and I always send people to look at "the Nemer lot" when they are in need of a vehicle. I get compliments all the time on my EOS. The kids call it a "hot" car. The older people tell me it is "very nice" and everyone is amazed at the way the roof operates. My response is always, "Go see the guys and gals at Nemer and tell them I sent you." You guys are the best! Keep up the good work and I'll be stopping by again soon. Dorothy

I have been to four different VW dealerships and none have treated me with as much respect than Nemer VW. I bought my first VW from Heart VW in Kingston, NY. My salesman there was amazing but he left. A year or so later I was in for service and a salesman had pressured me and pressured me until I would buy a car. BOO them. Then I moved to Troy, NY and visited Nemer for my service. I was so amazed at the difference between dealerships. Nemer was off the charts. The service department was amazing. They helped me every step of the way. Then a year and a half later I was shopping around for a CPO VW. I was in search of a manual GTI about a 2006 or 2007. Nemer had none so I looked at the dealership where I was moving. Burke Motor Group in Cape May Court House, NJ. They were terrible. Absolutely horrible. The service department is very unprofessional and the sales team didn't know what a DSG was! I said goodbye to them. And I went back up, five hours north to Nemer and bought a 2006 VW Passat. I went and I was in and out relatively fast. Kate was great and I really enjoyed my experience with her and the rest of the staff. Now I was at the point where I was driving back to Latham, NY to get my oil changes done! I had another horrible experience with the Rutland, VT VW dealer which made me realize how special Nemer VW was. I will NEVER EVER buy another Volkswagen from another dealership again. Nemer for life!

I first used Nemer VW when I traded my VW Camper Van for a brand new '85 Diesel Jetta. (I wound up having that car over 15 years!) Twenty five years and Four VW's later, I am still with you guys. I always have a good deal and efficient VW servicing through Nemer and plan to stay with VW's and Nemer as long as I am driving. The love of my life (second only to my wife - in case she ever reads this!) is my red convertible beetle with the cream colored ragtop and interior. I can rest assured that it is receiving the best of care from the Nemer service department.

Josh was very friendly and helpful, especially to my son. It was my son's first time out looking at cars and making the deal on his own. He was treated very well and not taken advantage of (he is only 20). I would highly recommend this dealership for anyone looking for a good used car or a new car.