Peter Boulware Toyota of Columbia

Beware! The dealer told me they found the new car I was looking for, largely equipped as I wanted it. They even provided a sheet with part of the VIN showing - the rest blacked out. Four to six weeks for delivery. After giving them a $1,000 deposit things went downhill. It became apparent the car wasn’t available or didn’t exist. After several gyrations and excuses on the dealers part we just walked away. It was not good. The worst car buying experience I ever had.

Fraudulent Dealership!!! Avoid Peter Boulware Toyota at all cost. Fraudulent dealership. I dropped off my 1998 4Runner for diagnosis after my spark plug blew out on I-20 East about 20 miles to the dealership. It was a Saturday so I called them ahead of time to let them know that I still drop it off after hours. On Monday morning, I received a call from a Service Advisor by name Ron Kirkland telling me that they diagnosed the spark plug blew out as spark plug blow out. Fare enough. He then went on to tell me that the estimate to repair the vehicle was between $7,000 to $8,000. He explained that they had to replace the cylinder head since they could not rethread the single spark plug hole. I then informed him that I cannot afford $8,000 so still arrange to tow the vehicle from the dealership. He then informed me that the diagnosis fee was $300 plus other charges. I asked at the standard diagnosis fee was and he said $150. I asked him why mine was $300+ and her responded that it was more difficult diagnosis of the spark plug blow out. I decided to rent an Uhaul Auto Transport to go get the vehicle about 6+ hours from Virginia. When I arrived, I asked for the Service Manager and he was so professional about it and directed the Service Advisor to charge me the standard diagnosis fee of $150. Ron Kirkland was still not happy so he created another obstacle, actually two for me. One he said he could not find the keys to the 4Runner to my amazement. He then asked me to resign to the dealership the next day to retrieve the keys. I reminded him that I was coming from Virginia and therefore could not return so if he could mail them to me. Luckily, I had my spare key with me. I noticed the engine cover was unlatched and without opening it to inspect, I closed it shut. When I arrived in Virginia, I inspected the engine compartment and noticed several hosesto the engine were unplugged or broken by Peter Boulware Toyota. They also unplugged the spark plug and left it hanging. Additionally, there was either engine oil or coolant splattered all over the engine bay. I took photos and emailed them to the Service Manager hoping to get some sort of resolution or understanding. Having decided none, I have decided to write an accurate review of my experiences with Peter Boulware Toyota. I went in for a simple diagnosis of spark plug blow out but came out with additional damages to my 4Runner and no key. A duly lice sed dealership in the state of South Carolina with such a dubious and fraudulent practice should have the license revoked. Hope this review helps others avoid Per Boulware Toyota of West Columbia.

How do they have 4 and a half stars on goggle review. Came here three weeks ago with my Tacoma for 25000 mile services with an appointment, I saw my vehicle parked on the waiting lot while walking around. Two and a half hours later with no contact from the service advisor I walk out and my vehicle is still in the same spot. 20 minutes later the advisor tells me my vehicle is ready. I wasn’t positively sure if it was moved or not and it was only a tire rotation I just took my vehicle . Today, my wife was do for service and had a 9:15 am appointment. I arrived a 9:00am. At 9:06 the advisor text me to let me know it was almost time for a transmission service which I declined. At 11:50 I walked the lot a noticed my wife’s vehicle parked outside and by the way I have noticed several vehicles that arrived after me come and go and I’m only getting and oil change but no one has side anything to me. 12:18 I’m at the service writers desk trying to check myself out. Three hours for an oil change with no prior notice. I wonder what the Dealership CSI sore is????

Apparently bought toyoguard and family plan with tire rotations and oil changes when bought my truck , every time I go for service they tell me something different I'm not covered and change their story, next time I go they say I am covered , can't deal with this deceit and total lack of honor. All I can say is it is going to come back around and bite them in the xxx someday.

I purchased the family service plan with my Sienna when I bought it from Fred Anderson in 2018. I’ve been taking my vehicle there for oil changes which I was told were covered in my $995 service care plan for the life of the vehicle. I have never had problems with this. Peter Boulware has been honoring that contract and I would only pay for my tire rotation. I go in for my routine service today and am informed that if I have not accepted all routine maintenance recommended by the service department which was an astronomical amount then my oil change isn’t covered. I left there paying over $100 for an oil change and tire rotation that I could have paid half for at my local auto mechanic. I only purchased this service plan to save time and money. I will never go to this dealership service again and will not purchase a car from Peter Boulware.

Phil Sasser was helpful and always available for our questions/concerns, made the process seamless and enjoyable. We have already recommended him to some friends. Shirley & Jim Knight

I was disappointed after dealing with Robell for over a week and he actually raised his price. I guess he didn't realize that my phone had a calculator app. I bought two vehicles when they used to be Fred Anderson Toyota I'm sure Mr. Boulware would be disappointed in his salesman.

Worst experience of my life. Waited 2 months for car to arrive. Had 5 different price changes in one day, walked in with check to pick up vehicle. Put on ice twice waiting for 2 hours with zero checkin. Salesman disappeared (literally hid) finance guy spoke to me in a dominant demeaning manner when questioned to keep me in my place. GSM acted concerned but never even asked what happened when I cancelled the deal. Literally treated like crap to the point almost in tears. No questions, no concerned. No callbacks. Car was sold for higher amount right after. If you are female go somewhere else, if you are Hispanic go somewhere else. Elderly go somewhere else. While waiting 2 hours heard a salesman ask a hardworking Hispanic male when asking about a price on a truck “do you have a social security card?”, to which the man said sarcastically back “a drivers license too!” I was shocked!!!! Then two elderly ladies were picking up a car and asked about a standard item that was missing and I heard the salesman say “you can purchase that”. Disrespect, bigotry and taking advantage of others. The 2 hour wait exposed a lot of mistreatment of customers. Cars are not worth being mistreated. Drove across down and bought vehicle from competitor. Honesty and respect goes a long wait. Only one person there gave that to me and he stopped working with me when I returned with check to pick up a car that was “presold” to me. Still shocked about the immaturity, disrespect and disregard for true customer service. Watch the numbers, bait/switch, offers to finance, where your “hold” money goes and their “discounts” disappear. Best bet…drive by the lot and keep going.

I have called this dealership General Manager several times and get no answer, also sent a email to the service manager and have not heard from them. My not course of action will file a complaint with the SC consumer protection for breach of contract.

Went in to purchase a new highlander and I’ve been buying cars for forty- five years (5) at this dealership alone. They were so arrogant! Added on over 10k over msrp just s greedy team! The general manager did take off 4k when I said “you really think I’d pay that?” Anyway I went to Jim Hudson and got it for another 4k lower than your best price! It pays to shop around, they took things of the dealer markup Boulware wouldn’t that was the difference! You have to negotiate if you want to sell a car people! I won’t be back ever again. So don’t bother apologizing. Thanks for nothing!!!