Peter Boulware Toyota of Columbia

I had Roman Kelly and he was great! I didn’t have anyone walk up to me just yet and he was the first one to approach me and he did a fantastic job helping find the right Toyota Camry and I am one happy girl with my new 18 Camry. And I loved the finance advisor named Talmadge Bookert he was a toot and will have you smiling every second of the time! Great people and great attitudes!

Mr Barnard was absolutely amazing to work with! Very upfront and professional! Really enjoyed working with him. Thanks Guys I AM ENJOYING MY EDGE!!!

Tried to charge 3300$ worth of add one, including Boulware benefits, which is realistically worth 200$, and smart car technology, which did not even apply to my truck. They also tried to charge a 1000$ doc fee. Avoid this dealer

I went into Peter Boulware Toyota on Monday February 13th to test drive the new 2023 Tundra Platinum edition. I absolutely loved this vehicle, and the salesman was very helpful and friendly. It was known in the beginning that I would set up my own financing. So, on Friday February 17th I went to my bank and arranged financing. I then asked the salesman to email the buyers order to the bank. This is when this dealership showed what they were all about. The sales manager then got involved and tried to use every dirty tactic know to influence my decision. First, they were no longer going to be helpful, the sales manager said I would have to come to the dealership and pick up the buyer's order. See, I was costing them their monthly kickback from the bank. He was trying to talk me into a longer-term contract because it would lower my payment. No, he wanted this because it lined his pockets for a few more months. Then he wanted to know my beacon score, he wasn't financing it so why did he need that? He then went after my bank relationship versus the relationship's he has with all the banks. See, his power was so much greater. He was trying to bully me into the sale like I needed him to get a truck. He fails to realize we all build solid relationships over the years. His job was to sell me a vehicle, not to tell me how to do my financial arrangements. He fails to realize these days we can get a vehicle at any time from pretty much every state, and even have it delivered to my house. The sad thing is his lack of people communication skills cost a young salesman a nice payday. See we are talking about a 70k purchase. Lastly, after doing more research I have found Peter Boulware Toyota of Columbia is charging 3 to 5k more for the same truck than in other locations within a 100-mile radius. I would stay clear of this dealership.

Keith Harrison is an EXCELLENT salesman and made this the easiest and most comfortable car purchase I have ever made. I was really dreading looking for a vehicle because I had a horrible car purchasing experience last year, Keith made this a pleasant experience for me and my granddaughter. He was both friendly and professional and patient with answering all my questions. Will recommend this dealership to others and will return for future purchases.

My salesperson was Tevin- he was very professional and helpful! He really helped me to make a good decision about the car to buy and helped me figure out the Smart Key- something I was totally unfamiliar with!

The staff at this dealership went above and beyond to help me with a new vehicle purchase. I have to especially thank Mr Robert L Drakeford Jr. for ensuring that all of my needs were met. I highly recommend him and his team.

My Salesperson was Ms. Ammy Gomez she was very instrumental in answering questions concerning the purchase of My 2017 Prius 4 additionally, I would like to also extend gratitude to Mr. Mike Ohrin the Finance Manager for being patient due to me being electronically challenged and assisting me with my financing. Therefore, for those individuals considering this dealership It is in my humble opinion you will be presented the same experience.

Fraudulent Dealership!!! Avoid Peter Boulware Toyota at all cost. Take your hard earned cash somewhere reputable. I dropped off my 1998 4Runner for diagnosis after my spark plug blew out on I-20 East about 20 miles to the dealership. It was a Saturday so I called them ahead of time to let them know that I will drop it off after hours. On Monday morning, I received a call from a Service Advisor by name Ron Kirkland telling me that they diagnosed the spark plug blew out as spark plug blow out. Fare enough. He then went on to tell me that the estimate to repair the vehicle was between $7,000 to $8,000. He explained that they had to replace the cylinder head since they could not rethread the single spark plug hole. I then informed him that I cannot afford $8,000 so will arrange to tow the vehicle from the dealership. He then informed me that the diagnosis fee was $300 plus other charges. I asked what the standard diagnosis fee was and he said $150. I asked him why mine was $300+ and her responded that it was more difficult diagnosis of the spark plug blow out. I decided to rent a Uhaul Auto Transport to go get the vehicle about 6+ hours from Virginia. When I arrived, I asked for the Service Manager and he was professional about it and directed the Service Advisor to charge me the standard diagnosis fee of $150. Ron Kirkland was still not happy so he decided to create another obstacle, actually two for me. One he said he could not find the keys to the 4Runner to my amazement. He then asked me to return to the dealership the next day to retrieve the keys. I reminded him that I was coming from Virginia and therefore could not return so if he could mail them to me. Luckily, I had my spare key with me. I noticed the engine cover was unlatched and without opening it to inspect, I closed it shut. When I arrived in Virginia, I inspected the engine compartment and noticed several hoses to the engine were unplugged or broken by Peter Boulware Toyota. They also unplugged the spark plug and left it hanging. Additionally, there was either engine oil or coolant splattered all over the engine bay. I took photos and emailed them to the Service Manager hoping to get some sort of resolution or understanding. Having received none, I decided to write an accurate review of my experiences with Peter Boulware Toyota. I went in for a simple diagnosis of spark plug blow out but came out with additional damages to my 4Runner and no key. A duly licensed dealership in the state of South Carolina with such a dubious and fraudulent practice should have the license revoked. Hope this review helps others avoid Peter Boulware Toyota of West Columbia. 27 Oct 22 Update! Peter Boulware Toyota has NOT contacted me nor have they returned my 1998 4Runner keys from their failed diagnosis. They left a number under my review for me to call even though they had no problem calling me directly to inform me about a $300 diagnosis fee and $8,000 repair bill for a blown-out spark plug. Calls to the number they left goes straight to voicemail. Is this Peter Boulware Toyota's business model? If they get a factually bad review, their public response is, "please contact us" by leaving a number that goes straight to voicemail. 6 Nov 2022 Update! Peter Boulware Toyota has NOT contacted me nor have they returned my 1998 4Runner keys from their failed diagnosis. 7 Dec 2022 Update! Peter Boulware Toyota contacted me today to return my 1998 4Runner keys from their failed diagnosis. I will update this post once the keys are returned or in my possession. 10 Dec 2022 Update! Peter Boulware Toyota contacted me today to return my 1998 4Runner keys ONLY from their failed diagnosis. 17 Dec 22 Update! Keys returned on 15 Dec 22. Failed diagnosis issue unresolved. 1-star rating affirmed!!! I can confirm that Peter Boulware Toyota is a fraudulent dealership.

Purchased my Toyota new when dealership was Fred Anderson since then this dealership has not lived up to the Toyota brand on the service agreement when I purchased my Toyota Camry in 2019.The service department lacks courtesy and professional care of my Camry,this starts with the service manager who takes no responsibility to even call you back when he says he will,very unprofessional.Contacted Toyota Services customer service twice to lodge a dealership complaint and was told they would contact Peter Boulware dealership and ask them to contact me back,I have still yet to hear from them. It’s a shame but take heart there are other Toyota dealerships here in the Midlands who live up to the Toyota brand.