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MINI of Towson

(1,563 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (877) 839-5966 (877) 839-5966
Used (877) 739-9063 (877) 739-9063
Service (877) 739-9618 (877) 739-9618

Reviews

(1,563 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of Towson from DealerRater.

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Mini service is always excellent and performed in an

Mini service is always excellent and performed in an efficient, timely manner. The service team provides feedback and answers all questions in a complete and professional manne.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

I have been going to this dealership since 2011 and when

I have been going to this dealership since 2011 and when I needed a new car in 2017 I returned to buy another Mini because of his service deparment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Margaret, thank you for your positive review. We're happy to have been of service to you.

Service team is very friendly.

Service team is very friendly. They take the time to document and take videos of what is going on with your car. I would definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ronald, thanks so much for the warm recommendation of the team here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!

I had to come in to have my battery replaced in my

I had to come in to have my battery replaced in my car Customer service was excellent service went over and beyond to make sure I was satisfied with the work. Couldn?t ask for a better job Thanks !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you.

Wonderful experience!

Wonderful experience! Justin was professional and helpful, as was everyone else I interacted with. Great communication, clear explanations, and patience throughout the process. My Mini feels like new after the maintenance, and the detailing has him looking sharp and spotless. Beautiful job. 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Madi, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!

Another good experience getting the car serviced.

Another good experience getting the car serviced. Wayne and Allen took great care of our car and kept us up to date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Please let us know if there is anything else we can do for you; we are more than happy to help!

Very nice!

Very nice! Came in at the end of the day and still took my mini!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Dev, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!

The customer service we received during our purchase of a

The customer service we received during our purchase of a used 2023 Mini from Mike Edwards at Towson Mini was incredible. We have purchased many new and used cars over the years and this was by far the best experience we have ever had. This purchase was for my daughter's first car and he really took the time and effort to go through the vehicle's features which was really helpful in building her comfort level with the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Douglas! Thank you so much for being one of our valued guests and we look forward to your next visit!

As always, wonderful service and Wayne the service

As always, wonderful service and Wayne the service manager was responsive, attentive, helpful and competent. Always a pleasure to to take my mini there. The mall next door is a nice place to pass time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Tobi! Don't hesitate to call us if you ever need anything. Be safe on the road!

I always have a positive experience with service at Mini

I always have a positive experience with service at Mini Towson. This last visit, I had the pleasure of interacting with Justine, Wayne, and Alan - great team and wonderful customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Kathi, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Please don't hesitate to reach out if there's anything additional we can do for you.