Reviews
Can't say enough about the level of professionalism this
Can't say enough about the level of professionalism this dealership always provides. Would buy another Countryman if only they made a six speed like my 2018 Mini. I am seriously considering a Min Cooper Electric and would absolutely buy it from Mini of Towson. I was there recently for a service visit. As always Wayne provided 5 Star Service!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
This is my third lease with them and I have no
This is my third lease with them and I have no complaints. They treat me like family
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Margietillett@comcast.net
always quick and efficient. very happy wit all of the advisors. Very much like the video review from the mechanic
- Customer service 1.0
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Margaret, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
A rock cracked my windshield.
Alan was so great to deal with in helping me get my car fixed. Quick and easy and a loaner car. Wow, what a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vincent, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2016 Mini Countryman
Allen Rolocut and his service department team at Mini of Towson are very professional and comprehensive in their service on my Mini including managing the administration of my extended service policy.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michael, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hello - My salesman Michael Edwards was excellent.
Hello - My salesman Michael Edwards was excellent. He is very professional, knowledgeable and has wonderful sales skills. He made me totally comfortable with my decision to purchase my MINI. I was skeptical if I could handle all the technical aspects of the vehicle but his knowledge and explanation made me feel comfortable. He has also reassured me that he is always available for questions and will support me in the future with any assistance I feel I need. Great experience so far and I love driving my MINI.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Rose, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Even though I didn’t have an appointment but had some
Even though I didn’t have an appointment but had some problems I didn’t understand-took me right away. By the next day I got my car back in perfect condition. Love this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tricia, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
I have had a Mini since 2017.
I have had a Mini since 2017. Whenever I need service, Allen Rolocut is fantastic! Its wonderful to have a consistent contact at Mini Towson.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Top auality and efficient service
Allen Rolocut, assistant service manager at MINI of Towson, continues to make each and every service visit a true pleasure especially when one considers that having to get service is usually not something to look forward to, but it is with Allen. He cheerfully and helpful answers all questions via phone and in person, is efficient and was extra helpful in getting and then following up on a Lyft for me. True quality service. And regarding the mechanics, the recommended work is always on point, never exceeding what is needed and always well done. I highly recommend them. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Juan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
Great Car Maintenance Service
Excellent job. Service person Allen is very professional and always does a good job. The mechanic people are also very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Yuefan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!