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MINI of Towson

(1,551 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (877) 839-5966 (877) 839-5966
Used (877) 739-9063 (877) 739-9063
Service (877) 739-9618 (877) 739-9618

Reviews

(1,551 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of Towson from DealerRater.

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Excellent Service Advisor

My most recent visit for service on my Mini was addressed by Allen Rolocut. He was very attentive to my concerns. Allen ensured me that my mini’s issue would be corrected, and followed up with me through the process. He is an excellent communicator and very good at his job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thanks for sharing your service experience with Allen. We're thrilled to see he did a fantastic job with following up with you regarding your Mini. Please let us know if we can assist you again.

Jonathon "Yoni" Baron and the best service center

I've been dealing with Mini of Baltimore and Yoni since 2006. He has gone beyond any expectations of excellent service on many occasions. He has been very professional in dealing with my Minis' services and in his understanding of life's challenges, he's become a friend. Even though it's an hour drive, there is no other dealership I would go to for a car purchase or for service. Thanks to Yoni and Jeff. Hugs to you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your experiences with Yoni, and Jeff. We appreciate you making the drive out here to work with us and look forward to your next visit.

Go see Allen Rolocut..

My service advisor Allen Rolocut was personable and attentive. He did everything that he said he would, kept me informed of the progress on diagnosing my car, put me in a loaner when he found out that repairs would take longer than expected and got me back in my car as quickly as possible. The dealership is a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad to learn that Allen has earned five-stars from you! It's great to know that you enjoyed your service experience because of his excellent customer service. Thank you for the review, and we look forward to serving you again in the future.

Great Experience

Allen Rolocut was a cut-above! I had a first rate service experience from beginning to end. He also arranged for a loaner vehicle because the part was not in stock.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Earl, thank you for sharing your great experience! We're pleased that you received first-rate service from Allen and the rest of our service team. We appreciate your feedback, and we hope to serve you again for your future vehicle needs.

Ask for Allen

Always a pleasure working with Allen at Mini of Baltimore County. Allen takes such good care of his clients. He’s understanding and is very accommodating. He knows what he is talking about, but makes sure to explain it to you also so you can understand the problem. Highly recommend getting service done here and ask for Allen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to have earned your recommendation! It's great to know that Allen was helpful and accommodating during your service visit. If we can assist you with anything else, then please don't hesitate to reach out.

Jonathan ( Yoni ) Baron

Mini of Towson What separates a car dealership to others is their service dept. What this lucky dealership has is in my over 40 years of owning a vehicle is Yoni Baron a service manager who purely delivers in every sense of the word. There is no other place i’d ever bring my mini to period!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Rob, thank you for sharing your great experience with us! We are happy to know Yoni provided you with outstanding service. We truly appreciate your business and loyalty. We hope to see you again soon!

The Best Service Department in the World!

I have had three minis! Currently own two and I always bring them into the service department at Mini of Baltimore County. Yoni is my usual service rep and he is wonderful! A true asset to the company. Everything is always done perfectly, finished when it's promised and Yoni keeps me informed about the progress! Best Car & Best Service Department, hands down!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for sharing your great review with us! We are happy to learn Yoni has provided you with exceptional service! He is truly one of our best and we are so lucky to have him on our team. We will be sure to share your feedback with him. We appreciate your business and hope to see you again in the future!

Awesome Service!

Mini service has always been fantastic! Always enjoy working with Yoni! I always feel like my car is in good hands, and I leave pleased with the personalized service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, It was our pleasure to assist you with your Service needs. Thank you for your business and for sharing your experience with us. Please do not hesitate to contact us for all your automotive needs.

Always Great Customer Service!

The customer service at Mini of Baltimore Service Department is consistently positive. Yoni Baron greets you with your name and gently delivers the prognosis on your Mini baby.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Kathi, we're glad that you continue to be impressed by our customer service. It's great to know that you enjoy working with Yoni during your service visits. Please come back if we can help you with anything else.

The best service dealer by far!

I am so grateful to have Allen Rolocut to help me when I visit for service. He is so warm and very friendly. I feel very comfortable with him when it comes to my Mini. He is a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.