Reviews
I feel confident brining my car in to Mini of Towson.
I feel confident brining my car in to Mini of Towson. Confident that my car will be carefully evaluated, confident that my car will be professionally and expertly serviced, and confident that I'll be given all the information I need. Allen Rolocut and his team do great work with excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Allan booked me in for a service and some repair work, he
Allan booked me in for a service and some repair work, he was attentive to my requests and was able to get everything accomplished that i needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Baltimore Mini
Great team and customer service! Always greeted with a smiling face and pleased with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Victoria, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Mini of Towson
Wayne provided me with excellent service and updated my phone system in my car to 5G. And all was done in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deborah, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Allen was able to get me in and take care of the problem
Allen was able to get me in and take care of the problem in no time. He was able to take care of the problem with no delay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Not a long wait -good customer service and treated with
Not a long wait -good customer service and treated with respect and like the review of car service by tec.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Smooth transaction
Recently purchased a low mileage used car and experience was very smooth. Although the I dealt with continually changed from first internet contact to final key exchange, the process was seamless and without delay. I would highly recommend the staff at Mini of Towson under the leadership of Casey Wallace.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tim, we are pleased to hear you had such a positive experience with us. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent service but expensive
I've had my 2012 Mini serviced a few times now by this dealer. The last 2 times, they gave me a loaner car. Their service is excellent, professional and friendly. They explained to me in great detail what was wrong and repaired my car in the time they projected. The loaner cars were nice, newer Minis. My only caveat is the cost - considerably more than local mechanics, but then, I would have had to have shopped around, found one with the knowledge needed and rented a car. I will likely go back for more complicated repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William, thank you so much for your positive comments about MINI of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great people mean great service
I am always super pleased by my interactions with the team, which keep me as both a loyal MINI driver and a loyal customer at MINI of Towson. They got me in first thing the day before a holiday to look at my tire, identified the problem straightaway, gave me great documentation and explanation of the issue, and then proposed a sensible solution that had me in and out in under two hours. Absolutely A+.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lauren, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Allan Rolocut cares about his customers and works hard to
Allan Rolocut cares about his customers and works hard to explain options and save the customer money. Always a pleasure to work with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Allan Rolocut cares about his customers and works hard to explain options and save customer money Always a pleasure to work with him.