Reviews
Dealer experience
I went there to buy a mini my experience there make me leave and buy my mini in another dealership?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Sahadia, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 308-3846 to discuss what we can do to help.
Wayne and his team were very courteous and professional.
Wayne and his team were very courteous and professional. The video they provided summarizing the condition of my car is also helpful. They offer fair and upfront pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Phil, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! Please let us know if there is anything else we can do for you; we are more than happy to help!
I was on a trip and needed help.
I was on a trip and needed help. When I called, they had the parts available and they were also able to quickly schedule me for service. Wayne was professional and very helpful. The work was done efficiently and while they were working, they had space and wifi for me to keep working on my own projects. A great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Yearly Service
As always the service was outstanding. Allen always keeps me informed of the status of my car-the service technician is excellent. I couldn?t ask for a better experience. Allen rocks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stacey, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional service as usual!
Exceptional service as usual!!! Always exceed expectations. Allen is TOP NOTCH appreciate all he does.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Allen at MINI of Towson
Allen is always so easy to work with. One of my biggest pet peeves is communication and I never have to worry about that with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marnie, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Excellent service
Allen is always prompt, and responsive, and takes care of my issues quickly. This is an excellent dealership to purchase minis from and get any necessary repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi August, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
My very first experience with a Mini Cooper dealer and to
My very first experience with a Mini Cooper dealer and to say the least I was impressed. The courtesy extended to me and the care that was given to my visit was amazing. They listened to my needs and delivered expertly. I was very impressed by the video follow up the technician that worked on my car provided. What an excellent way to communicate with the customers. I will definitely be returning for future services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tim, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
They sold me my car and I brought it in for it's first
They sold me my car and I brought it in for it's first oil change. Easy enough to schedule an appointment online, albeit a little slower than Jiffy Lube.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
All of the staff was friendly and helpful with my
All of the staff was friendly and helpful with my service. I am really satisfied with their work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!