Reviews
I drive from western Maryland and they are always nice
I drive from western Maryland and they are always nice and helpful. I never feel pressured to buy extra things even though it is offered. Nice people
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Everyone was friendly and help, they cared about getting
Everyone was friendly and help, they cared about getting the right maintenance for my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service review
I had an unexpected high dollar repair and the service team worked to keep my costs low and the repair timely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Kirsten, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Comfortable, easy, enjoyable.
Comfortable, easy, enjoyable. A really positive buying experience. I highly recommend Mini of Towson to anyone in the market.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
Bad communication from first call for service.
Bad communication from first call for service. Service advisor claims call was to call center. I came in for $30.00 losing air in tire. Walked out spending almost $800.00.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Hitesh, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (667) 308-3846 when you have a chance. Thank you, and we look forward to hearing from you.
Thorough and communicative is exactly what I want when
Thorough and communicative is exactly what I want when having my car serviced. Thanks to Allen, as well as technicians that worked on my car. LOVED the text message with a link to a video walk through of issues that needed addressing, and the recommendations on what to prioritize for service. I'll see you again when I'm back in town in November!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Allan (SA) is the best !
Allan (SA) is the best ! His communication and knowledge was greatly appreciated. Keep up the excellent work Allan and thank you!!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cleveland, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Alan is always super helpful, attentive, and
Alan is always super helpful, attentive, and knowledgeable! Gets me in and out for my service in record time! Thanks!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mini of Towson
Mike was very knowledgeable and helpful. The only downside we were there for 6 hours however, I did want to test drive the vehicle again and learn the self parallel park feature.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jennifer, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mini Service
This dealership is top notch in customer service! They are transparent in all their work and answer all my questions. I recommend them to anyone looking to get their mini serviced or looking to buy a mini.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michelle, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!