Reviews
Mini of Towson has provided the best service on our Mini
Mini of Towson has provided the best service on our Mini Clubman. Assuring we will enjoy for many years to come.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Branham, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Friendly and Informative Staff.
Friendly and Informative Staff. My wife and I have going to this dealer for years and we've always had positive interaction , Every thing explained in detail for service and what i needed. Took all my discounts i had as well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Previous service was performed 7 months ago after only
Previous service was performed 7 months ago after only 1000 miles. Expected an oil change but ended up spending $950 for a variety of other “necessary” service. Was also told another $1600 was needed soon and to start setting aside money for that now. I think we were duped.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (667) 308-3846 when you can so we can address this situation directly. Thank you and have a great day.
Prompt and courteous service as usual.
Prompt and courteous service as usual. Waiting areas were clean and comfortable. No surprises or complaints
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Alan was an incredible key contact in the service
Alan was an incredible key contact in the service department. He kept me very well informed of the expected schedule and any reasons for delays.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I encountered so many nice people!
I encountered so many nice people! As someone with minimal car knowledge, Allen did an amazing job helping me understand the issues and how they were going to solve them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
One of the best car buying experiences I've had.
One of the best car buying experiences I've had. The team is great. Attentive without being overbearing. Answers every question honestly and thoroughly, and makes you feel welcome from the moment you walk in. Even with being down a couple of salespeople you couldn't tell because it never felt like my presence was an imposition. Jason, the GM, is absolutely fantastic.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
On time, efficient, communicative, friendly front desk,
On time, efficient, communicative, friendly front desk, service guide and technician. What more could you ask for?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Krista, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Alan in the service department has made sure my mini gets
Alan in the service department has made sure my mini gets the utmost care, My mini is 13 years old and is still going strong thanks to Alan and the workers at mini of Towson
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I have been going to Mini of Towson (and it's predecessor
I have been going to Mini of Towson (and it's predecessor organization) for over 15 years. I am on my second mini cooper serviced there. The service team has been consistently terrific. Recently, I worked with Wayne who was thorough and efficient in reviewing my routine service along with added needs. He kept me informed of the status on a multiple day service need. I continue to go back and refer friends. Thank you all for being my Cooper Heros!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!