Reviews
Allen Rolocut has been servicing my '06 Mini JCW with
Allen Rolocut has been servicing my '06 Mini JCW with 250K miles for 17 years. He has saved me thousands over the years through warranty coverages I never knew I had, along with coupons that magically appear when I most need them. The mechanics are superb and personable, and Allen can easily translate 'mechanic speak' to something that a lay person can understand - among his numerous qualities, that, in and of itself, is a most valuable quality to have. I remain most grateful for his service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
MINI of Towson
Whatever I type will not sufficiently describe the absolute EXCELLENCE and professionalism I experienced at MINI of Towson. I flew in from New York to buy a specific car. MINI of Towson made extra arrangements that fit around my schedule, and travel plans. Mike and the rest of his staff went above and beyond in every way. This is what buying a car should look like.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Casey, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Keeps me informed every step of the way and gives me
Keeps me informed every step of the way and gives me options to choose from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wayne took care of me.
Wayne took care of me. Service was fast, got a loner. Everyone was very polite
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Adrienne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Excellent service
Wayne and Allen are a dream team. Appreciate their knowledge and dedication to providing exceptional customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Sophy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
My recent service visit was a pleasant experience.
My recent service visit was a pleasant experience. Allan was a very professional service writer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
I had my Mini JCW serviced for the first time at Towson and the experience was just fine. It took a little more time to fully service my vehicle, so I was given a loaner to go home and come back the next day. During pickup my had been cleaned and ready. Thank you!
Alan is the best!
Alan is the best! Always provides the best service. He always looks out for the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Took my 2015 Mini in for what we had thought was going to
Took my 2015 Mini in for what we had thought was going to be standard maintenance. Allen worked up the figures and off the car went to the mechanic. Upon the mechanics inspection of my car it needed more substantial work. Allen worked with the warranty company and keep me abreast of how things were going. Then when a last minute part was needed to be shipped in, again I was keep aware of the status of my car and completion date. Great working with someone that keeps you in the loop even when things are not going according to original plan. Highly recommend Allen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
They were very polite, went out of their way to provide
They were very polite, went out of their way to provide me with a picture even before one was available on the website. Imogen was a professional and treated me with great respect. Even when I notified her that my needs had changed, she was gracious and let me know I could reach out if anything changed. Someone should give her a raise, but I hope my kudos here help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Superior service.
Superior service. Cannot say any more than that as it will only be repetitions of the same message, only in different words.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!