Reviews
Happy and back on the road
Allen (the service rep.) was such a great guy, he kept me informed and made sure I understood every step of the process. He even put me in a loaner when the process took longer then we expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini Baltimore
Pleasant, friendly, informative, clean, and timely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Martha, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Superior Service
I have owned several Minis over the past 8 years. Every time I have gone to Mini of Towson for service and/or repairs customer service is outstanding and workmanship is very thorough.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kim, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mini service review
Service visit went super good. Wait time was good. Kept updated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation (Mini-Towson)
My 2021 MINI Countryman was serviced on 12/8/22 at Auto Nation, Towson. Service was a second year annual service that included an oil and filter change, fluids topped off, two software updates completed and the remote control battery replaced. A planned tire rotation was determined to be unnecessary and the technician provided a video of the inspection of the tires and brakes. Throughout the service appointment, Alan, the service advisor, kept me updated on the status of the service and explained all aspects of the work being completed in a very professional and pleasantly personal way. MINI looked great when returned to me and there was no charge for any portion of the work being done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service as Always
Recently had an oil change and repairs done and Wayne in the service department was extremely helpful. Would not hesitate to go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Noah, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
My Yellow Mini
Alan always has my back when it comes to my mini. I feel confident that I am receiving the best service in a timely manner. When I hand over the keys to Alan the mini I am confident that my little yellow mini will come back 100% serviced and ready to roll. Recently I had my mini detailed and honestly the car looked brand new.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Lauren! If you need more help, our team is available to talk -- safe travels!
Great service
Very thorough service and repairs. Excellent customer service provided by Allen Rollocutt who is professional, knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jes, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service on Mini
The services agent was awesome and very knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anthony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
I was in for routine maintenance. Car was done within the time promised. The car wash is always appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!