Reviews
Service
I will not be going back. I felt uncomfortable with the guy that was helping me I felt like I did not belong there. He was not that friendly like the other people with the other customers waiting for service. I will take my business elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 308-3846. We hope to hear from you.
Great service- car and customer
I especially loved talking to Allen when I come in for work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ashley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Very good service experience
easy to make a reservation, back and force communication about what's going on and clear timeline to pick up the car. Patient to explain the questions. Good place to have service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Maggie, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
I haven't taken my Mini any other service center since buying my car. Service is great ??. The repairs I have not had trouble with any of them when done. Explain the issue and review the problem each time with you. The service representative Allen is the BEST. Tells me the best plan of action. Always pleasant and kind. If he ever leaves I may consider going elsewhere. He's great! Thank you for the opportunity to let you know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Stay Fast, not Furious
Great customer service and better yet honest. If I’m having car problem Allan always gives me a step by step breakdown of the analysis that the team at Mini of Towson found under the hood. After its all fixed, I even get a video of a walk through, highlighting what was fixed and an explanation. If you drive a mini and want the best repair, look no further than Mini of Towson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Erik, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Two thumbs up
From the purchase of my Mini in 2020 to my routine maintenance appointments, the staff has been fantastic! I was even able to get in quickly when I ran over a nail and had a slow leak. They go above to make it as easy and quickly as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kathy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Customer Service
Always great one-on-one service which makes me feel confident that my car is getting the service it needs. The team always explains what is needed in a clear way. The video inspections are also nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maureen D
I purchased my Mini with help from Michael Edwards. I cannot say enough about his ability to go above and beyond basic sales service. He rallied his team to make sure I had everything I needed for my visit to run smoothly and quickly. I cannot stress enough that this whole team really did an awesome job taking care of me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Maureen, we are very happy to have provided you with such a positive experience! We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 308-3846. We hope to hear from you.
Great dealership
Allen was very helpful and attentive. He helped me get my car serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! Feel free to stop by if you ever need any more help.
Mini of Towson Service Department
Allen, my Service Advisor is thorough, courteous, and efficient. He is just terrific!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fred, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! Feel free to stop by if you ever need any more help.