Reviews
Teresa
Great experience as always Allan is great to deal with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Teresa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service on Mini
Great experience. Service folks very pleasant. Prompt service. Keep you informed of progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Terry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Mini of Towson
Always a please having service done at Mini of Towson!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kristen, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Superior Service
The team at MINI of Towson is always amazing. Allan is a great service tech who cares about his customers. They took the time to service my car and ensure everything was perfect. I go out of my way to come back every time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Heidi, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hassle Free, Fast and friendly
The entire buying process went smoothly from initial contact to purchasing. I appreciate Mike for all his help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
alfreihofer@gmail.com
The Service Department at Mini of Towson is over-the-top fantastic. Alan Rolocut is at the desk and is super-professional in his knowledge of the car, of warranties, and of what a customer needs, and he has been my trusted guide for many years. A great shop..the best dealership I've been to in decades.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Albert, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Used Car Purchase
We had an issue with speaking to the finance manager. We were ready to purchase the vehicle. They were short-staffed so after waiting for almost two hours, we left. We had to drive back another day to finalize the deal. When we came back, the staff was apologetic and things went smoothly. We were in and out in roughly 30 minutes.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello John, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Excellent experience, Matthew
Matthew was laid back and there was no pressure. In the end it was a good deal and I love the Mini.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Barbara, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Recent service
Overall I was very pleased with the service. My only complaint if that is what I should call it is that in the 3 or4 times I have been in for service the car wash was unavailable due to it being broken. Both of those times I was offered a wash at another time but honestly it is not a convenient stop. I?m guessing nothing the service department has control over.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
MINI of Towson
Motoring Advosors were very helpful and good communicators.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Chris, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!