Reviews
Mini of Baltimore Co is terrific. I just ordered my 4th...
Mini of Baltimore Co is terrific. I just ordered my 4th Mini, so they must be doing something right! Excellent service, courteous, pleasant, and all around great people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s been 6 years since I first stepped foot into...
It’s been 6 years since I first stepped foot into the dealership, and to very honest nothing has changed. Not the service or it’s quality. Most importantly Allen Rollocut’s warm and friendly face is still ever present. I recently took my car in to the shop for a leak. Then I was told the leak had caused extensive damage to cars Mother chip, and the alternator was affected. Also, on this very visit the wonderful and skillful technicians found out that my timing belt was stretched. Problems problems! What is most impressive is that I didn’t have to lift a finger or even make one phone call. Allen Rollocut called both my insurance company and my car warranty company to settle my claim. I am truly grateful that Allen helped me out. It turned out that repairing everything was really expensive. I would recommend Mini of Baltimore to anyone. The service is topnotch, but so are the entire staff that work there. They go above and beyond and truly care for their customers. Thank you Allen for your do for me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service dept was very responsive and efficient. Wayne...
The service dept was very responsive and efficient. Wayne did an excellent job keeping us informed through the process. Thanks for the timeliness and professional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Debbie, Thank you for your trust in Wayne and our service team. We're so glad you had a 5-star experience with us. Thanks for choosing MINI of Baltimore!
Allen details all about the car issues , if there is .He...
Allen details all about the car issues , if there is . He gives advices how to deal with whatever issue the car . I’m very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to review Allen. We are thrilled that he makes servicing your MINI so enjoyable. Thanks for your feedback!
Allen is always pleasant, helpful and straight forward....
Allen is always pleasant, helpful and straight forward. It makes my visits to Mini a positive experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Duffy, Thank you for your kind words about Allen. We're so glad he makes servicing your MINI a 5-star experience!
Superior service, clean dealership. They even ordered an...
Superior service, clean dealership. They even ordered an Enterprise rent for me. The whole experience is devoid of any snags, burrs, blotches etc. You come with your problem - they fix it - you pay and go, that’s it. Just cannot possibly be any better than that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful feedback about our service team! It is our pleasure to assist you with your service needs. Thanks for choosing MINI of Baltimore!
My favorite people, mini of Baltimore. Allen Rolocut...
My favorite people, mini of Baltimore. Allen Rolocut keeps the standards high. I will miss Yoni, but Allen does his company proud. Thank you Allen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We think the world of you too!!! Thank you for your continued trust in our service department. Happy motoring!
Allen Rollocut did it again. He took my old Mini Cooper...
Allen Rollocut did it again. He took my old Mini Cooper with nearly 100k miles on it and made it run like new. As always my car received complete, thorough and friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that your MINI is performing at its best! Our goal is to ensure that you are always given the best service out there! Thank you for your continued trust and for choosing MINI of Baltimore!
Mini of Baltimore has great service that was performed...
Mini of Baltimore has great service that was performed timely
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey JLegend! Thank you for your great feedback! We'll be here when you need us!
Excellent service, Allen Rolocut has always took my call...
Excellent service, Allen Rolocut has always took my call and got me in to service my mini quickly .it never takes along time which I like. Thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review you posted about Allen! He's certainly an asset to our MINI team. We're glad you're a fan of our service. Thanks for choosing MINI of Baltimore!