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MINI of Towson

(1,557 reviews)
Sales hours:
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (877) 839-5966 (877) 839-5966
Used (877) 739-9063 (877) 739-9063
Service (877) 739-9618 (877) 739-9618

Reviews

(1,557 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of Towson from DealerRater.

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Mini of Baltimore Co is terrific. I just ordered my 4th...

Mini of Baltimore Co is terrific. I just ordered my 4th Mini, so they must be doing something right! Excellent service, courteous, pleasant, and all around great people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It’s been 6 years since I first stepped foot into...

It’s been 6 years since I first stepped foot into the dealership, and to very honest nothing has changed. Not the service or it’s quality. Most importantly Allen Rollocut’s warm and friendly face is still ever present. I recently took my car in to the shop for a leak. Then I was told the leak had caused extensive damage to cars Mother chip, and the alternator was affected. Also, on this very visit the wonderful and skillful technicians found out that my timing belt was stretched. Problems problems! What is most impressive is that I didn’t have to lift a finger or even make one phone call. Allen Rollocut called both my insurance company and my car warranty company to settle my claim. I am truly grateful that Allen helped me out. It turned out that repairing everything was really expensive. I would recommend Mini of Baltimore to anyone. The service is topnotch, but so are the entire staff that work there. They go above and beyond and truly care for their customers. Thank you Allen for your do for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The service dept was very responsive and efficient. Wayne...

The service dept was very responsive and efficient. Wayne did an excellent job keeping us informed through the process. Thanks for the timeliness and professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Debbie, Thank you for your trust in Wayne and our service team. We're so glad you had a 5-star experience with us. Thanks for choosing MINI of Baltimore!

Allen details all about the car issues , if there is .He...

Allen details all about the car issues , if there is . He gives advices how to deal with whatever issue the car . I’m very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to review Allen. We are thrilled that he makes servicing your MINI so enjoyable. Thanks for your feedback!

Allen is always pleasant, helpful and straight forward....

Allen is always pleasant, helpful and straight forward. It makes my visits to Mini a positive experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Duffy, Thank you for your kind words about Allen. We're so glad he makes servicing your MINI a 5-star experience!

Superior service, clean dealership. They even ordered an...

Superior service, clean dealership. They even ordered an Enterprise rent for me. The whole experience is devoid of any snags, burrs, blotches etc. You come with your problem - they fix it - you pay and go, that’s it. Just cannot possibly be any better than that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback about our service team! It is our pleasure to assist you with your service needs. Thanks for choosing MINI of Baltimore!

My favorite people, mini of Baltimore. Allen Rolocut...

My favorite people, mini of Baltimore. Allen Rolocut keeps the standards high. I will miss Yoni, but Allen does his company proud. Thank you Allen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We think the world of you too!!! Thank you for your continued trust in our service department. Happy motoring!

Allen Rollocut did it again. He took my old Mini Cooper...

Allen Rollocut did it again. He took my old Mini Cooper with nearly 100k miles on it and made it run like new. As always my car received complete, thorough and friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy that your MINI is performing at its best! Our goal is to ensure that you are always given the best service out there! Thank you for your continued trust and for choosing MINI of Baltimore!

Mini of Baltimore has great service that was performed...

Mini of Baltimore has great service that was performed timely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hey JLegend! Thank you for your great feedback! We'll be here when you need us!

Excellent service, Allen Rolocut has always took my call...

Excellent service, Allen Rolocut has always took my call and got me in to service my mini quickly .it never takes along time which I like. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review you posted about Allen! He's certainly an asset to our MINI team. We're glad you're a fan of our service. Thanks for choosing MINI of Baltimore!