Hyundai Eugene

I had a no pressure experience. The sales people were friendly and professional. I would rate Sheppard Dealership as above average. I was very satisfied with my vehicle purchase.

Our experience was excellent. Theresa was the perfect sales representative! Thank you very much Sheppard Hyundai. We will definitely recommend your dealership to anyone who talks about needing or wanting a new car.

Thanks to Kenneth Trent for making buying a used car fun and enjoyable. We told him what we wanted and he found us our perfect car at the price we wanted. We had been to a lot of other dealers and were about to give up because of aggressive and rude sales people. Very glad we stopped at Sheppard Motors and met Kenneth. Thanks again

By chance I saw a used Subaru on their lot that they had just received as a trade in. I have to say the test drive experience was just fine. During the test drive, we heard a noise that we could not quite pin point. When we were back, the sales manager joined the round and we mentioned the noise and he immediately said that the tech thought it was a bad wheel bearing and to consider it a non-issue. Ok. We were informed upon our question that the timing belt had been done by the previous owner as well as the clutch. I took the car to a shop to get a 2nd opinion just to be sure and they found that it had an oil leak from a bad head gasket. They could not confirm that any work on the timing belt had been done. The head gasket and timing belt replacement was estimated at about $2.5k . In subarus the head gasket being shotty is not a surprise and I was willing to work with the dealer to either have the issue addressed or sell the car to me with the repair amount substracted because I wanted this addressed. HOWEVER, the issue was down played and I was told I would at least have 1-2 years before I would have to address the gasket. I asked my car savvy friends, and tried to read up on it and all I could find it that a leaky head gasket should be addressed asap because you can ruin the engine. Anyhow, they were trying to sell the car way over market value. No deal for me and I walked away. The car just showed up on autotrader for the original sticker price, no mention of the head gasket... Buyer beware of this dealership and always have the vehicle checked somewhere else if you still consider a purchase there.

Great service beginning to end. Free refreshments in the lobby, and TV to watch the game!! Thanks

My car needed some help one Saturday morning and I needed someone to help me right away as I have limited time during the week. My trunk would not open and also my drivers seat was stuck to where I couldn't reach the pedals. Mr. Kenneth Trent went out of his way to take the time to help me and fix both my problems with out charging me. He was kind and so helpful and if I am ever in the market for a new car I will certainly call him. It is comforting to know that there are still kind people in this world that are willing to help someone out who is in need.

I bought my used car at Sheppard from Charlie and it was very easy and pleasant. Thank you so much for the great car after two years it is still trouble free!

Horrible service all around. You generally have to leave messages when calling their service department. The service guy that was helping me was helping and talking to other people while I was there AND in another instance when calling to get a quote on service work. The service staff are not very knowledgeable about Volkswagen vehicles which worries me about having me vehicle worked on there. Instead of the service guy apologizing to me about their service, or lack thereof, he was justifying his actions as a "normal business practice". They have lost my future business in service and new car purchasing.

Teresa listened to my requirements for a used car and didn't try to up-sell other options. She offered a selection in my price range and worked around my schedule for a test drive. The purchase process was straightforward and low pressure. They are coordinated with nearly all regional lending institutions making loan acquisition easy without leaving the dealership. She even had the car delivered. Overall a great buying experience.

I called Shepard Motors to inquire about a used car that was listed. Though the car had already sold, the woman I talked to (Lisa?) was incredibly nice and willing to help me get a car. No customer sale over pushing, just a very nice person doing a great job. Very friendly and helpful.