Reviews
Write a reviewMr. James Hager
Staff friendly and helpful. Technician informed me of any issues he found with my truck during my oil change and tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacy Razo
was a very good exprerience Stacy is very good at her job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service department
2015 F250 King Ranch, the only reason I looked at purchasing from Carlsbad Ford is due to their Service Department. I had an issue with my 2014 Lariat and they took care of the problen ASAP as if I were already a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service.
Incredible sales staff helped me through the entire buying process of my Ford F150. Very knowledgeable about the vehicle itself and even helped me get the best loan rate possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great and Honest Service
I did not expect to come away with a new truck, but my sales man Shawn did an awesome job. He went out of his way to help us find the perfect vehicle. In fact we went in to look at a used Chevy, and left with a new Ford. We love it, it fits out family of 5 perfectly. Thanks Shawn, and Carlsbad Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Buying a vehicle has never been so easy. I called Jaime Hanway on Tuesday morning and told him what I was looking for and by Wednesday evening my truck was delivered. They went above and beyond to make the sale possible, I couldn't ask for more. They even drove to Las Cruces to pick up my trade in. Easiest purchase I have ever made.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are ecstatic to read your review of our location, Adrian. The staff at Carlsbad Ford always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!
Great facilities and great help
I made my appt on some recall items and they took good care of me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
staff was friendly and the work was performed in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Carlsbad Ford. If there is anything else we can do for you, please give us a call.
New Ford Truck 350
I am very happy this is my second time to buy from Carlsbad Ford and happy both times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback. Again, we appreciate your recommendation of Carlsbad Ford and we hope to be of service again in the future.
Great service
Service was great and staff very helpful. The facilities were very clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, James! Thank you for your positive review. We respect our customer's time and budget. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!