Reviews
Write a reviewGreat Service, but...
I have a 2013 Explorer fully loaded. There was a recall which was handled in two visits. Also on the second visit I had been having trouble with the gearshift not registering that the car was in park and it did it while the service guys had it. They put it on the computer and it had a defect. My warranty ran out in July, of course, but the extended did not, but it has a $100 deductable. Hope this isn't a sign of things to come. I drive this car to school, the grocery store, and to various doctor's offices in various towns non of which cause much mileage so I don't think it is being abused so for this to wear out so quickly is a puzzle. The service I received at Carlsbad Ford was great. Each visit the parts weren't in stock, but oh well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Great service
I had excellent service the nice lady at the front really did me a favor and was able to squeeze me in to get an oil change done on my 2014 GMC truck before I had to take off for work. Very friendly and explained everything that was done. I'm so glad I went there for servicing my truck will definitely be going back and would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Ford store
Service was great Ruben Sanchez took care of my vehicle promptly and accurate thanks again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
Service was great. Quick lane was very helpful.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
very good service. Kim Rainwater has taken very good care of me , getting my pickup in and out for service. The technicians are very courtesy, very satisfied so far. Terry Tidwell
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice customer service and beautiful facility.
My former vehicle was on its last breath, needed an upgrade. Carlsbad Ford had a vehicle that would work for my large family. They gave me a deal and they shopped around for a GREAT interest rate. I was very pleased with the effort there finance department put into my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
bought a new truck
Tate was great to work with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Great service and friendly staff. Was treated with great professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
My experience was a great one. Everyone was nice an friendly help in any way they could. I purchase a 2015 'Mustang which I like very much. Johnny explain the car to me an Carlos helped with the purchase. Yes I would buy again an recommend other people. Have not drove a Ford in along been driving Chevy. No complains at this time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
customer review
very prompt in getting my car in. I was from out of town and that was important
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase