Carlsbad Ford

Ruben is very good at what he does. I feel safe dealing with him in that I mean honesty is a main factor and the diagnostic ability and accuracy of trouble shooting a problem from the mechanics is paramount because at times it can mean the difference between a $100.00 repair and a $500.00 repair. Accuracy of diagnostics and accurate trouble shooting is of the absolute. Ruben made a special call to our home to see if we made it home from Artesia concerning a possible mechanical issue. He could have very easily told me to bring the car in when it may not have really needed service of any kind. This type of taking advantage of people is done all the time. But Ruben did not do of this. That is what it is to be professional and ethical. Looking out for the customer when help is needed, sharing knowledge and explaining the work to be done in a concise and honest manner. Which also brings me to this. It is of the utmost importance the the mechanic is of good ability and honest when repairing vehicles. I certainly appreciate that a certified Ford Dealership is here in Carlsbad and is willing to work on our vehicle. Much appreciation to Ruben, mechanics and staff.

It was great. The people in the Quick Lane did a great job..

took a couple of times to find the problem. Had to wait a few days for the part. the car was returned washed and clean. the person who washed the car did a very good job compared to other times. He took pride in his work. The problem of the car alarming with no reason was fix. thank goodness for a good night sleep.

have never seen a more friendly and helpful staff in a dealership before

The staff at Carlsbad Ford were extremely helpful, informative, and professional. All of my future business will be done with them.

I had a front axle seal replaced on my Ford Expedition. The service and attitude of the staff was above and beyond what a person would normally expect. I utilized the taxi service provided by the company and was very impressed with how I was treated. I normally have my vehicle serviced where it was purchased because it was not in Carlsbad, however due to the excellent service I received, I will have all future repairs and service done here.

Jamie Hanway and staff are always on point with any and everything we need or want. Also, Kim Rainwater in the Service Department always goes above and beyond her means to be of assistance. Everyone needs more employees like her. Thanks Carlsbad Ford!!

We were waited on quickly and all questions were answered when asked. We test drove the F350 and liked everything about it. The staff was not pushy but very helpful and we certainly do appreciate that. GREAT service from all.

We purchased a Ford escape, and Rob Burton was AWESOME!! Hats off to Rob, you ROCK!!!! Thanks to everyone for all your help!!

The 2013 Ford Edge is the newest vehicle my family owns. Never thought we would own a nice vehicle like it. The service was outstanding. the staff were very helpfull.