Reviews
Write a reviewGreat!
We purchased our RX from this dealership and have come back for all of our service needs. The entire staff has been very friendly and helpful. We live 8 hours away in MT and have always felt our experience with the staff worth the drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're so glad to hear you always have a great experience with us and we appreciate you taking the eight-hour drive to come see us. You can always count on us to provide you with the same great service every time you come see us. —Bob McLean, General Manager
Used Lexus ES350
DJ Boehm was fantastic and easy to work with. Sales approach with DJ and Larry H. Miller is reasonable and respectful. It was a pleasure doing business with DJ and dealership. Would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We're pleased to hear you had an enjoyable experience with DJ and the team. We also appreciate the recommendation. It's great to hear from happy customers. -- Bob McLean, General Manager
Great Service
Worth the drive to get great service, genuine parts and confidence that the RX will last a long time. Loving everything about our Lexus ownership experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, this is great to hear! Thank you for stopping by and choosing us for your Lexus needs. We appreciate your support and are glad you are enjoying your Lexus ownership experience! -- Bob McLean, General Manager
Top Notch Service
Fantastic service department! Asa Birrell is always extremely professional, knowledgeable, friendly and prompt. I wouldn’t have my vehicle serviced at any other place. Thanks so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sean, thank you for your 5-star review. I'm pleased to hear you had an enjoyable experience with Asa and our service department. We will definitely make sure you always receive the same great professional and friendly service everytime you visit us. -- Bob McLean, General Manager
Straight forward honest pleasant experience.
DJ was very easy to work with and drove 3 hours to meet us to deliver the vehicle. He knew his vehicles and made recommendations accordingly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us this positive review. We're happy to hear that DJ made the 3-hour drive to meet you, deliver your vehicle, and provide a smooth transaction. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
Just Ok customer service
The work gets done. But the employees seem unhappy creating a cool (not warm) unhappy environment. In fact one service writer I spoke with said they are simply putting in their time. Nice building though.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave this review. We want all of our employees to provide an enjoyable environment for our customers and it is unfortunate to hear we did not reach that expectation with you. We appreciate your feedback and will work harder to improve our customer service for your next visit. -- Bob McLean, General Manager
Sub par
I don't normally complain but I expect things to be better at the LEXUS dealership. The exterior wash was sub par and after arriving home I noticed my tires were not rotated. I also did not get a copy of the work performed for the 10,000 mile check up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We would like to make things right. Please bring your vehicle back to us and we will take care of everything. Thank you. -- Bob McLean, General Manager
The people at Larry H Miller are great.
We were having battery trouble. Asa took charge and made sure that we would have no future problems. Our bill, after several hours, came to zero dollars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, thank you for sharing your experience with us. I am glad Asa went above and beyond to make sure you were taken care of. Let us know if there's anything else we can do for you. --Bob McLean, General Manager
Service excellence
My sevice experiences with Larry H. Miller Lexus, have always been five stars. Their professionalism, courtesy, and customer service is commendable. I have always been treated fairly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this with us, Jimbo. It is our top goal to provide exemplary service and I am glad our team provided just that. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
Amazing service
Jim in the service department was so helpful and thorough. He explained everything and left no surprises. Irvin in sales was so helpful. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear about your fantastic experience with Jim and Irvin. We're glad they were thorough and helpful. Let us know if there's anything else we can do for you. — Bob McLean, General Manager