Reviews
Write a reviewCompleted satisfied customer
I brought my Lexus RX 350 into the dealership for service. Specifically, I was scheduled to have the two rear shocks replaced due to leakage. My warranty expired 8 months earlier, yet , members of the service department stated they would contact Lexus to see if the replacement of the shocks could still be covered under the warranty. I learned after the work was done there would be no charge for the shock replacement. This is my third RX and I have never received the customer service that could match the service and professionalism offered by the Larry H. Miller Lexus service department; a true customer focused organization.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this positive review. We're happy we could assist you and replace your shocks at no cost. We do everything we can to assist our customers in every way possible and we appreciate your support in return. Thank you for being a loyal customer, we look forward to your next visit. -- Bob McLean, General Manager
Yearly service
Great, friendly service. Everything went smoothly and on time. Great job on the cleaning and tire rotation. They gave me some good advice on future needs and service details.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping in. We're glad we could provide you with great and friendly service. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
Top notch service
This dealership has the best service department I have ever experienced. Staff are knowledgeable take time to explain and always try to give you a good deal. I have used them for over two years and each experience has been great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this positive review. We are happy to hear that our service department exceeded your expectations and that you're satisfied with your service. We appreciate your loyalty for the last two years and hope it doesn't stop there. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
Service and tow hitch install
Team did a fine job with the install. It looks like it came with the car . I recommend this dealership. Great professional team and facility.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review. We're glad we could provide you with great service and we are pleased to hear you are satisfied with the installation. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
RX 450h servicing
My only complaint was that I was promised to be notified when my car was to be ready. Two hours after that promised time - no call. I called and was told that the car was ready.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We're glad you had a good experience with us. We appreciate your feedback and will bring this to our team to improve our operations. If there's anything else we can do for you let us know. -- Bob McLean, General Manager
Trailer hitch.
Great service for installing complicated trailer hitch. Great communication during the whole process. Jim was true to his estimate and took a personal intetest. Happy to recommend this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott, thank you for leaving us this positive review. I am glad you received such great service and enjoyed working with Jim. Your recommendations are greatly appreciated and we couldn't thank you enough. --Bob McLean, General Manager
Tire and brake service
As always, Spokane Lexus provides excellent service. They offer ride service if I need it. They also text when ready which I really enjoy. Car is always clean when I pick it up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts. We take pride in our service and we're glad you enjoyed your visit. If there's anything else we can do for you, feel free to reach out. -- Bob McLean, General Manager
Polite and Professional
Every Time We do Business with this Dealer it is a pleasant experience. The service department is always on point. We appreciate their candor when discussing repairs and The cost of service is the best in the area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts with us. I am pleased to hear about your wonderful experience everytime you come see us. We appreciate your business and kind words. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
best Internet sales
They don’t waste your time or money. Bought a new RX online. DJ was smart and stood behind their words. Team all works together and gets it done fast and friendly. It was the best and easiest car purchase I have ever done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this kind review. We are glad we could provide you with an easy and smooth transaction and we appreciate your business. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager
Great customer service says “your always #1”
Each every time I visit LHM Lexus, Asa Birl in the Service dept is smiling from ear to ear and ready to serve, Even if I’m technically # 124 for the day he always makes me feel like I’m #1 on his list. Great consistent customer service, in a dept that can easily be down in the mouth, fielding requests, complaints and demands, but not at LHM Lexus. Great job. Much respect!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We appreciate your kind words and are pleased to hear that Asa always goes above and beyond to make sure you are taken care of. Thank you for your business, we look forward to your next visit. -- Bob McLean, General Manager