Matthews Kia of Schenectady

On the whole I received excellent customer service at Matthews, especially from Tim -- both in terms of attention to my needs during the lease signing process and follow-up afterwards.

The dealership and its employees were helpful and went out of their way to make my leasing experience easier.

Paul Gallo was a very friendly and knowledgeable sales representative. Dealership seemed a little disorganized. Very good when compared to other dealerships.

The service for this dealership is horrible! If I could give them no stars I would. My car was brought to them in for an engine replacement. I ended up getting it approved for a free replacement which was great. But my car is still sitting in their lot to this day!! The service advisors continue to give me false information and every week they push the completion date farther. I understand the shop may be busy but do not accept cars if it would take you almost 2 months to fix. Especially if the original time frame you give your customer is 3-4 weeks. They are unorganized, unethical and they will literally play in your face about your vehicle that you work hard for. Don’t waste your time.

Doing this transaction with Paul Gallo was a pleasure. He was extremely knowledgeable and helpful, a wonderful young man. I found everyone at the dealership to be helpful and accommodating.

IStaff were friendly and very accommodating. Luis was very informative and thorough throughout the entire process. The dealership was clean and so were the restroom.

My experience of buying a new car at Matthews Kia of Schenectady was so much easier than I had anticipated. In the past purchasing a new car was painful. Hours of back and forth etc. Not so today. Eljawon A. was helpful, knowledgeable and relaxed and I didn't feel any pressure what so ever. And he was very responsive in using the text format for communication. Very efficient in my opinion. I will absolutely recommend Matthews Kia of Schenectady to any one and everyone who asks about my awesome EV6.

not yet not yet nothing to say aBOUT THIS yet too early to tell. need more time

Jason did a wonderful job in negotiating me an amazing deal for SIX, yes, SIX, hours! Not only was he diligent in his approach in getting me a vehicle I liked, but when it came down to the finish line and we had to adjust, he fought tooth and nail until closing time to get me into something that I would still love! Put your full faith in his abilities to perform for you when it comes to getting you an amazing vehicle at an amazing deal that you will love. Jason you are extremely talented, keep being the best example of a Matthew’s Dealership Model Sales Consultant!

I Had a wonderful experience here. Everyone I had contact with was friendly and helpful