Matthews Kia of Schenectady

1 Very very good. Attentive to.my needs. Got my car on time and in the price range needed.

I enjoyed everyone that I came in contact with. Everyone from Taylor, Jayson and Jeremiah were kind and helpful.

Not valued as a long time Fucillo customer. The Mathews group end this service center?YesNo Your Review • 15 Word Minimumpurchased the store from the Fucillo group. We had a pre-paid maintenance program from Fucillo with two maintenance left. 1) Tried to schedule an oil change and they had nothing within a month. 2) Tried later to schedule the change and they said we could get in within a week if we were Mathhews preferred. Otherwise it's a month and a half. 3) At the change wouldn't honor the pre-paid maintenance. 4) I asked for a one time comp to help b/c I lost out in the changeover and will remain a customer... manager refused 5) I said fine, do the recall only and I'll go somewhere else. 6) They did recall AND the maintenance and tried to charge me for it. 7) Ultimately did get the charge removed because I didn't authorize the work. 8) When I picked up the car, counter person tried to tell me the maintenance was free as a one time courtesy because we had the pre-paid. 9) I said that is not true and left with my car. Not returning.

Jason was really nice and helpful . He took the time to drive the new car to our house and picked up the trade. Very helpful , very knowledgeable of the our new car. Jason answered all my wife’s questions and was very patient.

On the whole I received excellent customer service at Matthews, especially from Tim -- both in terms of attention to my needs during the lease signing process and follow-up afterwards.

The dealership and its employees were helpful and went out of their way to make my leasing experience easier.

Paul Gallo was a very friendly and knowledgeable sales representative. Dealership seemed a little disorganized. Very good when compared to other dealerships.

The service for this dealership is horrible! If I could give them no stars I would. My car was brought to them in for an engine replacement. I ended up getting it approved for a free replacement which was great. But my car is still sitting in their lot to this day!! The service advisors continue to give me false information and every week they push the completion date farther. I understand the shop may be busy but do not accept cars if it would take you almost 2 months to fix. Especially if the original time frame you give your customer is 3-4 weeks. They are unorganized, unethical and they will literally play in your face about your vehicle that you work hard for. Don’t waste your time.

Doing this transaction with Paul Gallo was a pleasure. He was extremely knowledgeable and helpful, a wonderful young man. I found everyone at the dealership to be helpful and accommodating.

IStaff were friendly and very accommodating. Luis was very informative and thorough throughout the entire process. The dealership was clean and so were the restroom.