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Matthews Kia of Schenectady

(934 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (518) 631-3910 (518) 631-3910
Used (518) 631-3908 (518) 631-3908
Service (518) 901-3324 (518) 901-3324

Reviews

(934 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Schenectady from DealerRater.

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Michelle Lindeman was terrible when I went in to look for...

Michelle Lindeman was terrible when I went in to look for a car. She couldn’t answer my questions and she was rude when I suggested that someone might be able to. I honestly have been a loyal customer for years but after that interaction I left and got a new Nissan down the road. I would not your dealership to anyone based on her inexperience and not really knowing anything about the cars. She could never work for me. I hope for you and the success of your future that she doesn’t stay because she is terrible.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Michelle was helpful. My daughter needed a replacement...

Michelle was helpful. My daughter needed a replacement car. Michelle found almost the exact car. The whole process took around 3 hours. Everything is all back to normal. Thank you so much Michelle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I went into the dealership to test drive a car they had...

I went into the dealership to test drive a car they had just received on the truck. Michelle helped us right away and she was wonderful. The sales manager as well as Michelle were able to get me into that car the same day within my budget. 10/10 experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Woody was excellent I would go back every time to deal...

Woody was excellent I would go back every time to deal with him great sales man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Found the vehicle I wanted. Did their best to get a...

Found the vehicle I wanted. Did their best to get a decent payment. Salesman came in his day off to finish the sale.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone was very nice and we got a great deal for our...

Everyone was very nice and we got a great deal for our new lease.This is first time we dealt with your group and will definitely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I worked with Kenny and had a great experience. He was...

I worked with Kenny and had a great experience. He was informative and very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was my second lease through KIA and Matt Capobianco...

This was my second lease through KIA and Matt Capobianco was wonderful!! Always a pleasant experience!! Easy and painless. I will be back again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

In and out of the dealership in such a short period of...

In and out of the dealership in such a short period of time. Everyone was friendly and efficient, they do go above and beyond to find you financing options. I’m very pleased with their service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Just spent 4 hours going back and fourth to the...

Just spent 4 hours going back and fourth to the Schenectady dealership as I saw a Kia Telluride on their web site I wanted. I had them look at my trade in and gave me a fair number then had the sales rep tell me that there is a $7,500 marketing fee added on to the price as Tellurides are popular. I got up and sales manager went put the side door. I have bought 8 Sorrento's and 1 Optima. No where on the web site does it mention this added fee. I will never buy anything from a Fuccillo dealership and plan on reporting these deceptive sales practices to the national Kia corporate office.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.