MetroWest Acura

It’s hard to find people who are exceptional at their job. Service Advisor Jacob Clew is one of them. I brought my car in for service before a long road trip. It was fixed. Next day, a rock punched a hole in the plastic side panel that separates the driver and back passenger windows. I was due to leave on my trip the next day. A new part had to be ordered and the weather forecast for my trip: driving rain. Jacob says I have an idea. He leaves and returns with the sort of tape used on new cars, so they don’t incur damage during transport to dealerships. Jacob tapes up my windows so no water drops inside the doorframe. He explained, that’s where electronics are housed and water damage will reap a bigger problem. He asks where I’ll be over the next week. Finds the local Acura dealership, calls to explain the service my care needs, specifies the required part and schedules an appointment for me. Fast forward, my car is like new, road trip is over, and I’ll keep going back to Herb Connolly Acura Framingham as service doesn’t get any better than this – big shout out and thank you to Jacob!

this is the first good car buying experience I think I have had! I spoke to the sales manager before going in (Nana). he was straight forward and told me everything I needed to know. I then met Dennis Murray when I went in person. He was terrific to deal with. Overall, great experience and I love my new car!

The service I have received at herb Connolly for the last 15 years has been superb ! From the intake process, communication about required services/repairs, quality of services to repairs and/or other services, and promptness has been consist and of high quality !

best local Acura and Honda service center. Never any issues. Advisors are great. Jake always goes the extra mile to make you feel very important.

Great job, as always, by all Herb Connolly Acura (Framingham) team members. I have always been impressed by the professionalism and care for customer's needs by this team. I my view (and I am originally from Europe) this professionalism and care for the customer is what distinguishes greatly North America from all other places in the word, and contributes to making it a very special place to live. Very well done indeed, and many thanks to all, in particular to James, who impressed me with his professionalism and efficiency, Dale, Kevin, and the team members who worked on servicing our car. Great job, thank you! Serge

Every visit I make to Acura is fantastic. The service personnel know me by name and always ask how I am doing. They are very thorough in their explanation of what they have done. I love waiting for my car as I can work, watch TV and they have coffee and snacks.

We have been buying and servicing Acura autos at this dealership for about 16 years. Although it is expensive to maintain this brand of auto we feel that Connolly Acura has taken good care of us. We now own 2 Acura autos One is 10 years old and the other 8. Both cars have been serviced only by Connolly.We are very satisfied with the process and if the repair will take some time they have always offered me a loaner vehicle.

I can make this easy. I live 250 miles from the dealership and I still buy and service my car there. They are the best!

If you have to spend a lot of money servicing your car, it helps to go someplace where they understand customer service. Jake is always polite and explains everything in detail. They are prompt and get the job done when promised.

I had to do the airbag recall on my Acura ILX and I got surprised how neat and cool place is the service area. They know how to treat the customers and that's for sure I will be back Thanks again for the service