Reviews
I had 2 Headlight Bulbs replaced and I provided the New
I had 2 Headlight Bulbs replaced and I provided the New Bulbs because OEM Bulbs only last 18 months or so. New Bulb Install took about 45 minutes and cost was $377. I questioned cost and was told their mechanic rate was $250/hr. Service is efficient and done well, but make sure you bring your checkbook! 45 Minutes Work - No Parts: Service on your 23 1500 CLASSIC (3 is complete. Amount due $377.15 Covert CDJR Bee Cave 512-954-9281 Reply STOP to OptOut from Covert CDJR Bee Cave
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Being a "seasoned" car buyer I am always skeptical of
Being a "seasoned" car buyer I am always skeptical of auto dealers. But I have to tell you that Covert Chrysler Dodge Jeep RAM Bee Cave really impressed me. I am totally satisfied with every part of the purchase experience. My sales person Alexis Johnson was very helpful from the first call through the whole process. She was very honest, quick to answer my many questions, and followed through with every promise. She actually cares! I cannot give a higher recommendation to this dealership. Buy with confidence. Garry
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Benjamin made my van buying process easy.
Benjamin made my van buying process easy.He was very professional and kind. I also got a good deal according to my budget and there was no pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We’re thrilled to hear that Benjamin made your van-buying process easy, professional, and pressure-free. At Covert CDJR Bee Cave, we’re committed to helping our customers find the right vehicle at the right price, all while delivering excellent service. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏
Terrible experience I would not recommend them to anyone.
Terrible experience I would not recommend them to anyone.They did not do things we agreed on an were dishonest in the sale deal.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're truly sorry to hear about your experience and that things did not go as agreed upon during your purchase.
Great team to work with, Always put customer first.
Great team to work with, Always put customer first. I have bought 7 vehicles from the Covert group and as long as they continue to put customer needs first I will continue to purchase from Covert.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your loyalty and for sharing such positive feedback! We’re thrilled to hear that your experiences with Covert CDJR Bee Cave and the Covert group have consistently put your needs first. It means a great deal to us that you’ve trusted us with seven vehicle purchases, and we’re committed to continuing to earn your business by delivering the customer-first service you deserve. We truly appreciate your continued support and look forward to helping you with your next vehicle when the time comes! 🚗👏
Shelby is awesome, always communicates updates, returns
Shelby is awesome, always communicates updates, returns calls, always there for questions. She has done a great job to make sure all of my questions and needs are answered and addressed in a timely manner. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shelby has provided you with such excellent communication and support throughout your experience. At Covert CDJR Bee Cave, we take great pride in having team members like Shelby who go above and beyond to ensure our customers’ questions and needs are handled promptly and professionally. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏
Extreme Disappointment with Covert Ram in Bee Cave,
Extreme Disappointment with Covert Ram in Bee Cave, TX I'm writing this review to share my firsthand experience with Covert Ram in Bee Cave, and to caution others considering purchasing a vehicle from this dealership. I could leave no stars for this review I would. We purchased a used Audi Q7 on March 14, 2025, after being assured it had passed a rigorous multi-point inspection. We were also explicitly told we had 30 days to have the vehicle independently inspected, and that any mechanical issues discovered during that time would be covered and repaired by Covert--a key factor in our decision to proceed with the purchase. Within days of the purchase, we took the vehicle to a highly reputable European auto specialist. They found leaking motor mounts and cracked upper control arm bushings--significant issues that, in our opinion, should have been identified during any legitimate pre-sale inspection. We immediately returned the vehicle on March 19 and were assured by our salesperson, Kody K., that repairs would be completed quickly under the 30-day guarantee. What followed was weeks of frustrating back-and-forth. Covert could not determine internally which department would pay for the repairs--a baffling situation given the clear warranty terms we were promised. Ultimately, some of the repairs were completed, but only after significant delays and under our extended warranty, not the 30-day guarantee. This raises a troubling question: what would have happened had we not purchased the additional coverage? To make matters worse, we were told at the time of sale that a second key existed, but it would be held by the dealership until the insurance check cleared, and final paperwork was completed. When we picked up the vehicle from service on April 15, we were told the key could not be located but that a mobile locksmith would contact us the following week to provide a replacement. It's now July 1, and despite three separate follow-up attempts by phone and email, we have received no response and no spare key. The lack of accountability, poor communication, and broken promises have made this one of the most disappointing dealership experiences we've ever had. I strongly urge potential buyers to do their homework and consider other options before doing business with Covert CDJR.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're very sorry to hear about your disappointment and that your experience did not meet your expectations.
Justin Brown was extremely helpful, and not pushy at all.
Justin Brown was extremely helpful, and not pushy at all. By far the best truck buying experience I’ve had in the last 15 years. I will continue to buy from covert for all of our business needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We're thrilled to hear that Justin Brown provided you with such a helpful and pressure-free truck buying experience. At Covert CDJR Bee Cave, we strive to make every purchase as smooth and enjoyable as possible, and it’s great to know we’ve earned your trust for all of your business needs. We truly appreciate your continued support and look forward to working with you again in the future! 🚛👏
Great service as usual.
Great service as usual. My favorite dealership in the area to get my car serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for your continued trust in us! We're thrilled to hear that Covert CDJR Bee Cave is your go-to dealership for service. Providing great service and a positive experience every time is what we strive for, and we truly appreciate your loyalty. We look forward to taking care of your vehicle for years to come! 🚗👏
Have an issue with a RAM truck.
Have an issue with a RAM truck. Take it here. I did. Difficult cruise control issue. Service was excellent in every aspect. I’ll be back again when needed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that our team at Covert CDJR Bee Cave was able to help resolve the difficult cruise control issue on your RAM and provide excellent service throughout the process. We truly appreciate your trust in us and look forward to assisting you again whenever you need us. 🚗👏