Covert CDJR Bee Cave

Terrible experience I would not recommend them to anyone.They did not do things we agreed on an were dishonest in the sale deal.

Great team to work with, Always put customer first. I have bought 7 vehicles from the Covert group and as long as they continue to put customer needs first I will continue to purchase from Covert.

Extreme Disappointment with Covert Ram in Bee Cave, TX I'm writing this review to share my firsthand experience with Covert Ram in Bee Cave, and to caution others considering purchasing a vehicle from this dealership. I could leave no stars for this review I would. We purchased a used Audi Q7 on March 14, 2025, after being assured it had passed a rigorous multi-point inspection. We were also explicitly told we had 30 days to have the vehicle independently inspected, and that any mechanical issues discovered during that time would be covered and repaired by Covert--a key factor in our decision to proceed with the purchase. Within days of the purchase, we took the vehicle to a highly reputable European auto specialist. They found leaking motor mounts and cracked upper control arm bushings--significant issues that, in our opinion, should have been identified during any legitimate pre-sale inspection. We immediately returned the vehicle on March 19 and were assured by our salesperson, Kody K., that repairs would be completed quickly under the 30-day guarantee. What followed was weeks of frustrating back-and-forth. Covert could not determine internally which department would pay for the repairs--a baffling situation given the clear warranty terms we were promised. Ultimately, some of the repairs were completed, but only after significant delays and under our extended warranty, not the 30-day guarantee. This raises a troubling question: what would have happened had we not purchased the additional coverage? To make matters worse, we were told at the time of sale that a second key existed, but it would be held by the dealership until the insurance check cleared, and final paperwork was completed. When we picked up the vehicle from service on April 15, we were told the key could not be located but that a mobile locksmith would contact us the following week to provide a replacement. It's now July 1, and despite three separate follow-up attempts by phone and email, we have received no response and no spare key. The lack of accountability, poor communication, and broken promises have made this one of the most disappointing dealership experiences we've ever had. I strongly urge potential buyers to do their homework and consider other options before doing business with Covert CDJR.

Shelby is awesome, always communicates updates, returns calls, always there for questions. She has done a great job to make sure all of my questions and needs are answered and addressed in a timely manner. Thank you.

Justin Brown was extremely helpful, and not pushy at all. By far the best truck buying experience I’ve had in the last 15 years. I will continue to buy from covert for all of our business needs.

Great service as usual. My favorite dealership in the area to get my car serviced.

Have an issue with a RAM truck. Take it here. I did. Difficult cruise control issue. Service was excellent in every aspect. I’ll be back again when needed

Very good support in explaining the issue and how to correct. Easy to schedule appointments.

This was an easy, quick transaction for a Jeep that we love. Customer service was excellent and was easy to work with.

Great customer service and completed the service in a timely manner. All employees were extremely professional and helpful. I will be coming back.