Covert CDJR Bee Cave

Thank you for the kind words! We’re so glad to hear that you had a professional and respectful experience with a team that truly listened to your needs. Helping you find exactly what you were looking for is always our goal, and we appreciate the opportunity to earn your trust. Enjoy your new vehicle!

While we always strive to provide exceptional service and treat every customer with respect, we also expect the same in return. In situations where a customer is dishonest, treats our staff disrespectfully, and makes unreasonable or false demands, it becomes clear that continuing the relationship is not in anyone’s best interest. In this case, we made the decision to part ways and suggest the customer take their business elsewhere. We remain committed to serving our community with integrity and professionalism.

Thank you for the fantastic review! We’re thrilled to hear you had a great experience at Covert CDJR Bee Cave and truly appreciate your recommendation. It means a lot to us to know we earned your 10 out of 10, and we’d be honored to help your friends and family when they're ready too. – The Covert CDJR Bee Cave Team

Thank you for the great review! We're glad to hear that John Robles took such good care of you during your visit to Covert CDJR Bee Cave. His professionalism, friendly attitude, and attention to your concerns are exactly what we strive for with every customer experience. We appreciate your kind words and look forward to helping you again in the future! – The Covert CDJR Bee Cave Team

Thank you so much for the kind words! We're thrilled to hear your experience at Covert CDJR Bee Cave was amazing. Creed’s initiative with the video and Kody’s honest, professional approach truly make a great team, and we're glad they helped make your car-buying journey a memorable one. We appreciate your trust in us and hope you enjoy your new vehicle!

Thank you so much for the great review! We’re thrilled to hear that Anthony took excellent care of you and helped you find the perfect vehicle. At Covert CDJR Bee Cave, we pride ourselves on keeping it real and making sure our customers have a smooth, honest, and enjoyable car-buying experience. We truly appreciate your recommendation and look forward to serving you again in the future—welcome to the Covert family!

While we always strive to provide exceptional service and treat every customer with respect, we also expect the same in return. In situations where a customer is dishonest, treats our staff disrespectfully, and makes unreasonable or false demands, it becomes clear that continuing the relationship is not in anyone’s best interest. In this case, we made the decision to part ways and suggest the customer take their business elsewhere. We remain committed to serving our community with integrity and professionalism.

The service department at this dealership has absolutely no accountability & is also dishonest & lying about me as a customer. I was never dishonest, never disrespectful, nor did I make any unreasonable or false demands. They are the ones who did all of this to me, hence why I filed this complaint to begin with. The service manager Eric Tippett gave me an attitude when I met him because the 1st thing he told me was, and I quote, 'You sure did hammer us on the email survey we sent you.' I responded that I was only being honest from the customer service that I had received for a simple I/R lens replacement that they did & in the process of taking the dash apart on my new truck, they scratched 3 different dash panels that I have photos of to prove! He said that the scratches were there when I brought it to them which is an outright & blatant lie because the truck was only 2 months old when I brought it to them!!! Not only that, the I/R lens that THEY REPLACED & I paid for is scratched & has multiple dust particles/spots on the inside of the lens yet the service manager said that was the way they got it from the factory. When I offered to show him, he REFUSED to even look at it stating, and I quote, 'I'm not going to look at it because no matter what I do, I won't be able to please you.' This is the DISHONEST, DISRESPECTFUL, & UNREASONABLE customer treatment that I received from the service department after they had my truck for 3 weeks for this repair!!! I called several times to get resolution & talk to the service manager's boss, but they NEVER returned any of my calls & continue to accuse their customers of dishonesty, disrespect & false statements that they are GUILTY OF!!! FAIR WARNING TO THE GENERAL PUBLIC; DO NOT GIVE COVERT BEE CAVE ANY OF YOUR BUSINESS UNLESS YOU WANT TO BE LIED TO & TAKEN ADVANTAGE OF!!! Just look at the several other complaints on the Better Business Bureau that they have received in just 1 year!!!

Thank you for your honest feedback. We understand how frustrating an extended repair can be, and we truly appreciate your patience throughout the process. We’re glad to hear our service team at Covert CDJR Bee Cave was responsive and took good care of you during that time. If there’s ever anything more we can do to support you, we’re here to help!

Thank you for the fantastic review! We’re thrilled to hear that your third vehicle purchase with Marcus was just as smooth and easy as the first. He truly makes the process a breeze, and we’re glad Noah was also professional and helpful throughout your visit. We appreciate your continued trust in Covert CDJR Bee Cave and look forward to helping you again when it’s time for vehicle number four! Best regards, Covert CDJR Bee Cave Team

Thank you for the kind review! We’re so glad to hear that Beth and the team at Covert CDJR Bee Cave took the time to listen and treated you with the compassion and courtesy you deserve. Even when a problem isn’t immediately replicable, your concerns are always taken seriously—and it means a lot to know you felt that during your visit. We’re grateful for your trust and look forward to welcoming you back anytime—whether it’s for service or when you’re ready for your next vehicle. Best regards, Covert CDJR Bee Cave Team