Covert CDJR Bee Cave

very helpful and courteous. quick diagnostic service, problem found, fix was done, and I was on my way. Mr. Matthews was so kind and helpful, about the best dealership I've dealt with. Thanks

My main repair was not presented to my extended warranty company so I ended up having to pay the majority out of pocket. Two other repair items were marked as completed from a recall update but both issues still remain. Also, my car was there for a full week which seems rather long for a repair that I had previously scheduled.

Extremely Disappointing Experience – Buyers Beware of Covert CDJR Bee Cave This was, without question, one of the most disappointing and frustrating dealership experiences I have ever encountered. I sent my daughter to Covert CDJR Bee Cave to purchase her first vehicle on her own. She found a 2022 Jeep Renegade Trailhawk that she liked, with an agreed purchase price of $19,000. She was prepared to put $6,500 down, nearly 32% of the vehicle's purchase price. Unfortunately, what should have been an exciting milestone for her turned into an experience that left me questioning this dealership's sales and financing practices. She was quickly ushered into the finance department, where they initially presented her with a monthly payment exceeding $400, along with GAP insurance. Fortunately, she called me before proceeding. I advised her to walk away unless they could get the payment closer to $300 per month. The dealership then came back with a payment of $325 per month. My daughter was excited, believing they had worked with her to make the vehicle affordable. She was once again rushed into finance to complete the paperwork. Thankfully, I caught the problem before she took possession of the vehicle. I asked her to confirm the loan term. Based on the $19,000 purchase price and her substantial down payment, I had estimated a loan term of approximately 48 months at the payment they quoted. Instead, the finance manager informed her that the loan was for 75 MONTHS! Let that sink in. 75 payments of $325 = $24,375 Plus her $6,500 down payment = $30,875 That's nearly $31,000 for a used Jeep with a $19,000 agreed purchase price! At that point, I immediately got on the phone with the dealership manager and demanded that the contract be canceled and my daughter's down payment returned in full. Rather than promptly resolving the situation, they initially delayed the process. Eventually, they returned her down payment, and she left without the vehicle. What bothers me most is that this was a young woman purchasing her first car independently. She trusted the dealership to treat her fairly and explain the financing clearly. Instead, the focus appeared to be entirely on getting her to agree to a monthly payment without adequately emphasizing the length and total cost of the loan. A lower monthly payment does not mean a better deal when the loan is stretched out to 75 months. I have purchased numerous vehicles over the years, and I have rarely been this disappointed in a dealership's handling of a transaction. I would strongly caution anyone considering purchasing a vehicle from Covert CDJR Bee Cave to carefully review every number, every added product, the interest rate, the loan term, and the total amount they will ultimately pay before signing anything. Based on my experience, I would not recommend this dealership to anyone, especially a first-time buyer. What should have been an exciting first-car purchase for my daughter turned into a lesson in why you should never blindly trust a dealership's financing department.

Very unhappy in many ways that only a phone call from upper management should hear.

The best service by Beth Cavanagh. Always super kind and helpful. I will be back.

Leona was very helpful during the whole process. Just wish my Jeep was fixed correct the first time.

Great customer service by Leona! She even contacted my current warranty coverage that was not given by Covert to help me out! Outstanding job and would definitely recommend getting your Chrysler, Dodge, or Jeep serviced here!

The services I received was excellent, from the great staff to making me feel important. I had a wonderful experience and will come back for my next vehicle.

I am not impressed. We bought 2 vehicles Paid in cash and couldn't even get our tires exchanged. They never even offered any help or any assistance

The dealership got the truck exactly how I wanted it and followed through in the whole process.