Reviews
The people in the service department are great. However the prices being charged for parts and service is way out of line. For example I can buy shocks for my 2500 RAM directly from Mopar at a cost that is 3X to 4X cheaper than what the dealership is charging. Because of this I will Look elsewhere for my service.
The people in the service department are great. However the prices being charged for parts and service is way out of line. For example I can buy shocks for my 2500 RAM directly from Mopar at a cost that is 3X to 4X cheaper than what the dealership is charging. Because of this I will Look elsewhere for my service.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
These people are top notch. I had a recall on my Jeep summit and Beth quickly arranged to have the parts and scheduled a time to get the ca in the shop. Everything worked out as it should.
These people are top notch. I had a recall on my Jeep summit and Beth quickly arranged to have the parts and scheduled a time to get the ca in the shop. Everything worked out as it should.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have scheduled an appointment specifically on weekend though I have other priorities to get the paint work estimate and recall, but only recall was done and the estimate was not done.
I have scheduled an appointment specifically on weekend though I have other priorities to get the paint work estimate and recall, but only recall was done and the estimate was not done.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
nice talking to her, she is pro active and explained. thank you so much for the service
nice talking to her, she is pro active and explained. thank you so much for the service
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Had some trouble getting my own financing, but Cade and the crew at Covert CDJR went the extra mile and helped me get a Wrangler I could afford. I live in the Davis Mountains in west Texas where ‘Jeepin’ comes in real handy sometimes. If y’all are wonderin where to buy a Jeep or other vehicles, go see Cade and crew. They did me righteous.
Had some trouble getting my own financing, but Cade and the crew at Covert CDJR went the extra mile and helped me get a Wrangler I could afford. I live in the Davis Mountains in west Texas where ‘Jeepin’ comes in real handy sometimes. If y’all are wonderin where to buy a Jeep or other vehicles, go see Cade and crew. They did me righteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're absolutely thrilled that Cade and our team at Covert CDJR Bee Cave could help you drive home in a Wrangler that works perfectly for your lifestyle in the Davis Mountains. Going the extra mile to work through financing challenges is exactly what we're here to do, because we believe everyone deserves the right vehicle at terms that make sense for them. Your kind recommendation means so much to us, and knowing that you're out there conquering those west Texas roads with confidence is a real source of pride for our whole crew. Thank you for giving us the opportunity to earn your business and for spreading the word about Cade and our team. We truly appreciate customers like you, and we'd love to help your friends and neighbors find their perfect vehicle whenever they're ready to stop by.
Beth is always so helpful and friendly. The dealership is always so clean and everyone is always friendly
Beth is always so helpful and friendly. The dealership is always so clean and everyone is always friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about your experience at Covert CDJR Bee Cave and for recognizing Beth's outstanding helpfulness and warmth. We're delighted that the cleanliness and friendly atmosphere of our dealership made such a positive impression on you, as those details matter deeply to us and reflect our dedication to creating a welcoming environment for every customer who walks through our doors. Beth and our entire team genuinely care about making each visit a pleasant one, and your appreciation fuels our commitment to maintaining those standards every single day. We're so grateful for customers like you and would be honored to welcome you back whenever your automotive needs arise.
Great service people and overall great service. Highly recommend this dealership to all people looking for a great service department
Great service people and overall great service. Highly recommend this dealership to all people looking for a great service department
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so appreciative of your enthusiastic recommendation of Covert CDJR Bee Cave and your confidence in our service department. Your recognition of our service team's dedication and expertise means the world to us, and we're honored that you'd direct others to us for their service needs. Building a reputation for excellence in customer service is something we work toward with genuine passion every single day, and feedback like yours confirms that our efforts are resonating with the customers we serve. Thank you for being a valued part of our Covert Bee Cave family and for spreading the word about the quality experience we strive to deliver. We can't wait to serve you again and continue earning your trust.
Went for oil change and state inspection. Fast and efficient service. I will be returning for services needed.
Went for oil change and state inspection. Fast and efficient service. I will be returning for services needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your positive feedback about your visit to Covert CDJR Bee Cave for your oil change and state inspection. We're proud that our team delivered the fast and efficient service you experienced, and we truly value your confidence in returning to us for your future service needs. Knowing that you felt satisfied enough to come back means we're doing exactly what we set out to do, which is provide reliable, quality service that respects your time and your vehicle. Thank you for choosing us, and we look forward to taking excellent care of your Jeep every step of the way.
Horrible. Will not do business with them ever again. Had a failure on my Jeep that took 3 months to fix with no communication back from the dealer of any sort - they didn't even try for the first month and a half until we made them give us a loaner car. They left my jeep open out in the rain and returned it to me disgusting, dirty and not fixed properly.
Horrible. Will not do business with them ever again. Had a failure on my Jeep that took 3 months to fix with no communication back from the dealer of any sort - they didn't even try for the first month and a half until we made them give us a loaner car. They left my jeep open out in the rain and returned it to me disgusting, dirty and not fixed properly.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Leona is the nicest person ever! Very responsive, helpful, and cheerful. As for the service, I was originally told I'd have to leave the car for days, but it was only one night. That's great, but I am irritated that when I make an appointment, it's an appointment to drop off the car for days - not an appointment to have it worked on. It's true that's the way a lot of car dealerships do it now, but in principle it's a terrible practice. So 4/5 stars for the service.
Leona is the nicest person ever! Very responsive, helpful, and cheerful. As for the service, I was originally told I'd have to leave the car for days, but it was only one night. That's great, but I am irritated that when I make an appointment, it's an appointment to drop off the car for days - not an appointment to have it worked on. It's true that's the way a lot of car dealerships do it now, but in principle it's a terrible practice. So 4/5 stars for the service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We're so grateful for your kind words about Leona and for recognizing her genuine warmth, responsiveness, and cheerful attitude at Covert CDJR Bee Cave. She truly exemplifies the kind of customer-focused care we're committed to providing every single day. We're also thrilled that your service was completed faster than expected and that you were able to pick up your vehicle after just one night instead of multiple days. Your feedback about the appointment system is valuable and something we genuinely appreciate hearing, even when it's constructive criticism, because it helps us understand how our customers view our processes and where there may be room for improvement. You're right that many dealerships have moved toward this model, and your point about the principle behind scheduling appointments is well taken. We'd truly welcome the opportunity to discuss your concerns further and explore how we might better communicate our service timelines in a way that feels more transparent and customer-friendly. Your feedback matters to us, and we're committed to continuously evaluating how we can enhance the experience for customers like you. Thank you so much for choosing Covert CDJR Bee Cave and for taking the time to share both your appreciation and your thoughtful suggestions.