Reviews
Took great care of me. Recommend Convert for all repairs. The service center is very nice and everyone from sales to service are top notch.
Took great care of me. Recommend Convert for all repairs. The service center is very nice and everyone from sales to service are top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Beth is incredible. She is extremely professional and always accommodating. She leads with grace and confidence. I value string communication with customer service and she goes above and beyond. I bough my Jeep from another covert dealership in Austin and had very poor service. I will forever drive 45 minutes to work with the team at Bee Caves
Beth is incredible. She is extremely professional and always accommodating. She leads with grace and confidence. I value string communication with customer service and she goes above and beyond. I bough my Jeep from another covert dealership in Austin and had very poor service. I will forever drive 45 minutes to work with the team at Bee Caves
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great. The warranty covered everything we expected it to cover and it was ready when we came to pick it up. I would have appreciated it more if the car was cleaned inside and out as it smelled a little like grease when we picked it up. The smell when away after a couple days so it wasn't too bad. That being said, I'm used to having the car cleaned whenever we have taken out r cars to other dealerships for repairs in the past.
Service was great. The warranty covered everything we expected it to cover and it was ready when we came to pick it up. I would have appreciated it more if the car was cleaned inside and out as it smelled a little like grease when we picked it up. The smell when away after a couple days so it wasn't too bad. That being said, I'm used to having the car cleaned whenever we have taken out r cars to other dealerships for repairs in the past.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible communication. Had our service vehicle towed in due to a transmission issue. The service department would not take my call or respond to my voice mail message after numerous attempts. Once they did contact me, I was told that it would take a week to do the assessment for the vehicle because we did not have an appointment (Note, the vehicle was brought in on an emergency basis). I almost had the vehicle towed to another dealer but did not want to incur the cost.
Terrible communication. Had our service vehicle towed in due to a transmission issue. The service department would not take my call or respond to my voice mail message after numerous attempts. Once they did contact me, I was told that it would take a week to do the assessment for the vehicle because we did not have an appointment (Note, the vehicle was brought in on an emergency basis). I almost had the vehicle towed to another dealer but did not want to incur the cost.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I have had multiple service appts here, this last one was not ideal. The service staff were not friendly, did not do a good assessment to ascertain what was needed beyond an oil change, did not ask about filters, etc; did not offer any further services and could not even speak to any of the fluid statuses, or outcomes of my inspection. There used to be a female service staff who was amazing, the current individuals were at best fair. I cannot speak to the work performed, as they dont provide any paperwork beyond a bill.
I have had multiple service appts here, this last one was not ideal. The service staff were not friendly, did not do a good assessment to ascertain what was needed beyond an oil change, did not ask about filters, etc; did not offer any further services and could not even speak to any of the fluid statuses, or outcomes of my inspection. There used to be a female service staff who was amazing, the current individuals were at best fair. I cannot speak to the work performed, as they dont provide any paperwork beyond a bill.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Valerie and her team were awesome! Friendly, kind and professional. Can’t recommend them enough.
Valerie and her team were awesome! Friendly, kind and professional. Can’t recommend them enough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I ve been with Covert for 33 years and would not go anywhere else Totally happy all that time
I ve been with Covert for 33 years and would not go anywhere else Totally happy all that time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt attention upon arrival. Ease to schedule. Explained the process so it was easy to understand.
Prompt attention upon arrival. Ease to schedule. Explained the process so it was easy to understand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're truly grateful for your positive feedback about your recent visit to Covert CDJR Bee Cave, and we're delighted to hear that every aspect of your experience was smooth and straightforward. From the moment you arrived, our team's ability to give you prompt attention and make scheduling effortless reflects our dedication to respecting your time and making your service visit as convenient as possible. We're especially pleased that we took the time to walk you through the process in a way that made sense to you, because clear communication is essential to building trust and confidence in the care we provide. Your kind recognition of these details means so much to us, and it reinforces our commitment to consistently delivering the attentive, accessible service that our customers deserve. We're grateful to have earned your business and look forward to welcoming you back whenever your vehicle needs us.
Great experience at Covert Bee Cave Jeep store. With the help of Ira Clark, I found the perfect Jeep for me. And after purchasing it, Lee Tortorice helped me understand all of the features.
Great experience at Covert Bee Cave Jeep store. With the help of Ira Clark, I found the perfect Jeep for me. And after purchasing it, Lee Tortorice helped me understand all of the features.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your wonderful experience at Covert CDJR Bee Cave, and we're thrilled that Ira Clark helped you discover the perfect Jeep to match your needs and preferences. Your kind words about Lee Tortorice's willingness to take the time explaining all the features after your purchase truly exemplify the comprehensive, customer-focused approach our team believes in. We understand that feeling confident and informed about your new vehicle is just as important as finding the right one in the first place, and we're so glad that both Ira and Lee made that transition seamless for you. Your satisfaction and trust in us is incredibly rewarding, and we're committed to continuing to support you with the same level of care and expertise you've already experienced. Thank you for choosing Covert CDJR Bee Cave, and we can't wait to serve you for many miles to come.
Ryan was incredibly easy to work with and so knowledgeable. I would recommend him to any looking for a new or preowned vehicle.
Ryan was incredibly easy to work with and so knowledgeable. I would recommend him to any looking for a new or preowned vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're so appreciative of your wonderful review and your enthusiastic recommendation of Ryan at Covert CDJR Bee Cave. His combination of extensive product knowledge and genuine approachability is exactly what makes the vehicle-buying experience enjoyable, and we're proud to have team members like him who make customers feel comfortable and confident throughout the process. Your willingness to recommend Ryan to others speaks volumes about the quality of service you received, and that kind of endorsement is the highest compliment our team can receive. We're grateful for your business and honored to have earned your trust. We look forward to continuing to deliver the knowledgeable, easy-to-work-with service that impressed you so much whenever you visit us again.