Covert CDJR Bee Cave

Best Jeep dealer & service center in Austin! Valerie in the service department is the best! Under promises & over delivers. They are quick & efficient.

Sales was good. As for the other part of closing the deal as usual not so happy with the deception.

every encounter with this dealership is a struggle and seems like a fight. they have been flat out dishonest on things they said they had taken care. will not purchase again from them

I called ahead for a vehicle and when I got there they had it ready for me to test drive. I was able to provide the criteria I was looking for and they were able to get that accomplished in a professional and timely manner. They were friendly and genuine and I did not feel pressured. I would recommend to a friend or family member, or anyone thinking about purchasing from here.

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome

I recently purchased a second vehicle with Anita Whitt at Covert CDJR Bee Cave, and the experience was outstanding. She stayed on top of every step, kept communication direct, and ensured full clarity on pricing and details. The process was efficient and well managed. Anita is a rock star and a trusted advisor for any vehicle purchase.

Anita Whitt at Covert CDJR Bee Cave provided an exemplary experience. She was knowledgeable, responsive, and efficient throughout the purchasing process. Communication was clear, pricing was transparent, and transaction detail was handled professionally. The transaction was smooth and seamless. I would confidently recommend Anita for anyone purchasing a new or pre-owned vehicle for sure. She is A-mazing with a capital ‘A’!

Their Service Advisor, Beth Cavanagh is the best! She understands a Trackhawk is not just a ‘badge’ in Jeep specialty vehicles. The Tech performed the water pump replacement quickly and made sure it was done right. No leaks!

Overall experience was good. Only two finance managers caused delays Wasn’t told the vehicle had only one key fob was disappointing. Sales team were helpful other than that Latrelle was great Finance manger Christian was very nice.

I recently purchased a vehicle from Covert CDJR West, and while the Jeep itself meets expectations, the buying experience raised serious concerns. During the financing process, dealer add-ons (including protection products and a GPS-related item) were included in the contract without being clearly disclosed or properly explained up front. I had to identify and question these charges myself, which required multiple follow-ups to have them addressed. In addition, I specifically requested to finance through Stellantis to take advantage of their advertised low interest rate and 90-day no-payment option. However, I was told that I had to use a different lender (First Community Credit Union) in order to complete the deal. This was not presented as optional, which removed my ability to choose the financing that best fit my needs. While the issues were eventually acknowledged, the overall process lacked transparency and required more effort than it should from a customer. The vehicle is great, but the dealership’s handling of the sales and financing process—particularly around clear disclosure and customer choice—needs improvement.