Reviews
We were pre-approved when we walked in but had to play
We were pre-approved when we walked in but had to play games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give me a better rate than I was getting from USAA, I still had to haggle on the price with extras and if I would still finance through one of their contacts. Lastly, we waited for 3 hours to meet with the finance manager. He had one customer in his office when we started our wait and that customer was done in 15 min. He then proceeded to walk around the dealership conversating with other employees and just hanging out. Once we were finally called to his office, we were done in 10 min! Unacceptable that we had to wait that long for 10 min. My wife and child had not eaten all day. It appeared that since they were not making money off of us, that it was acceptable to make us wait. We came for a test drive (20 min) and then I told Cody that I wanted the vehicle, we were pre-approved, and I would pay out of pocket for the TT&L. All in all, this should have been an in and out deal in about 2 hours but it turned into a 5-6 hours ordeal.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. I’m very sorry to hear about the challenges you faced during your visit. The delays, unnecessary haggling, and lack of consideration for your time and needs are unacceptable. You deserve a straightforward, respectful, and efficient process, especially when you were pre-approved and ready to move forward quickly. Your feedback highlights important areas for improvement, and I sincerely apologize for the inconvenience caused to you and your family. Your experience is valuable, and I hope steps are taken to provide better service in the future. Thank you again for your honest review, and I regret that your visit was not what it should have been.
Great experience with Jackson and Jose!
Great experience with Jackson and Jose! Form start to finish, I was well taken care of. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We’re thrilled to hear that Jackson and Jose provided you with such a great experience here at Covert CDJR Bee Cave. Taking care of our customers from start to finish is our top priority, and it’s wonderful to know you felt supported throughout the process. Thank you for recommending us, and enjoy your new vehicle! We look forward to seeing you again in the future.
The lack of customer service and responsiveness post sale
The lack of customer service and responsiveness post sale is ridiculous to me. We are less than satisfied.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We apologize that your experience did not meet expectations, especially when it comes to post-sale support. Providing excellent customer service is very important to us, and we regret that we fell short in this instance. Please know we take your concerns seriously and are committed to making this right. We will be reaching out to address any outstanding issues and ensure you receive the support you deserve. Thank you for bringing this to our attention.
Over all was awesome, everyone was.
Over all was awesome, everyone was. I’ve even know they were having internet issues. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, Thank you so much for your fantastic review! We're thrilled to hear that your experience at Covert CDJR Bee Cave was awesome, even with the internet issues we were facing. Our team is dedicated to providing excellent service, and we're glad that shone through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.
The covert team understood me needs and worked to make a
The covert team understood me needs and worked to make a smooth and fast transaction!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Charles, Thank you for your review! We're thrilled to hear that the team at Covert CDJR Bee Cave understood your needs and ensured a smooth and fast transaction for you. Our goal is always to make the car-buying experience as seamless as possible, and it's great to know we hit the mark. We appreciate your business and look forward to assisting you again in the future!
They were courteous, patient, had a vast offer of
They were courteous, patient, had a vast offer of vehicles, and shifted to provide my family a vehicle that was in our price range, yet fulfilled our needs. Thanks to Ryan Feltner and Kenny Bartholomew, the Dodge manager Jacob (?), and the technician, Miguel (?), who helped make purchasing a vehicle as much like family as could be expected.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. It’s great to know that Ryan Feltner, Kenny Bartholomew, and the team, including Jacob and Miguel, made the process feel like family. We strive to provide a courteous and patient environment, and we’re glad we could help you find a vehicle that met your needs and budget. We appreciate your kind words and hope to see you again soon!
The experience was great!
The experience was great! They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had at a dealership! I will definitely be doing business with Kody again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jon, Thank you for your fantastic review! We’re so glad to hear that you had a great experience at Covert CDJR Bee Cave and that Kody was able to find you exactly what you needed in such a timely manner. We appreciate your trust in us and look forward to assisting you again in the future! Enjoy your new vehicle!
It was good , but no consistency on the service rep.
It was good , but no consistency on the service rep. Lack of knowledge pertaining to the customers history or warranty when asked
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard, Thank you for your feedback. We apologize for the inconsistency you experienced with our service representatives and any lack of knowledge regarding your history or warranty. We take your concerns seriously and will work to improve our communication and training. Your experience is important to us, and we appreciate you bringing this to our attention. If you have any further comments or need assistance, please feel free to reach out.
Easy process- inquired online about the vehicle- got
Easy process- inquired online about the vehicle- got great price on their car and for my trade- drove down from Dallas- picked it up- came home a happy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will, Thank you for your wonderful review! We’re thrilled to hear that you had an easy process with your online inquiry and that you received a great price on both your new vehicle and your trade-in at Covert CDJR Bee Cave. It’s fantastic that you made the drive from Dallas and returned home happy! If you need anything in the future or have questions, don’t hesitate to reach out. Enjoy your new ride!
Outstanding customer service , everyone is always so
Outstanding customer service , everyone is always so friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a new or used vehicle!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience at Covert CDJR Bee Cave. Our team takes pride in providing friendly service and making the car-buying process enjoyable from start to finish. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future! Enjoy your new vehicle!