Reviews
Very competent and expert technicians and service
Very competent and expert technicians and service department. Communications were sketchy at times. Responses to voicemails were unpredictable.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for recognizing the expertise of our technicians and service department at Covert CDJR Bee Cave. We’re glad to hear you were satisfied with the quality of the service. However, we apologize for the inconsistencies in communication and response times. We’re actively working to improve this aspect of our service to ensure a smoother experience for all our customers. Your feedback is invaluable, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to reach out directly.
The dealership has very friendly and helpful employees
The dealership has very friendly and helpful employees who will go out of their way to make sure you leave happy!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Erin, Thank you for your wonderful review! We’re thrilled to hear that our team at Covert CDJR Bee Cave went out of their way to ensure you had a great experience. Our goal is always to provide friendly, helpful service and make sure you leave with a smile. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to seeing you again soon!
Guayo went above and beyond to ensure I had everything I
Guayo went above and beyond to ensure I had everything I wanted and needed. Looking to swap out by October 31
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! We’re delighted to hear that Guayo at Covert CDJR Bee Cave went above and beyond to meet your needs. We’re here to help with your vehicle swap by October 31, so just let us know how we can assist in making the process smooth and enjoyable. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again soon!
Every one was great, I came from East Texas five hours
Every one was great, I came from East Texas five hours away and it was worth the trip.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for making the long trip from East Texas to visit us at Covert CDJR Bee Cave! We’re thrilled to hear that your experience was worth the journey and that everyone here provided you with great service. If you need anything else or have any more questions in the future, we’re always here to help. Safe travels, and we look forward to seeing you again!
Kody was awesome.
Kody was awesome. Great customer service and professional attitude. Overall experience was excellent across the board.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We’re thrilled to hear that Kody provided you with excellent customer service and professionalism. At Covert CDJR Bee Cave, we’re committed to delivering top-notch experiences for all our customers, and it’s fantastic to know that we met your expectations. If you need any further assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again in the future!
Although I believe the services provided may be suitable,
Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arrival to make sure they have the parts or resources needed to perform the service requested, so you may find yourself being rescheduled. There waas a recall on my truck and a part needs to be ordered, instead of proactively communicating with me about the recall to confirm and then order the part and have it available for my appointment so I could service that recall together with my service request, they checked when I arrive. I asked them to order the part and schedule me for the recall service and they failed to follow up with this simple request during my visit.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to review all appointment requests thoroughly to ensure we have the necessary parts and resources available. It’s clear we fell short in this instance, particularly regarding communication and follow-up. We appreciate you bringing this to our attention and will use your input to improve our processes. If you have any further concerns or if there's anything else we can do to resolve this issue, please feel free to reach out directly.
Had the best experience at Covert - Jeep Bee Cave.
Had the best experience at Covert - Jeep Bee Cave. Javier was very helpful and found me the exact dream car! Fast and easy service. Will be coming back and referring friends!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michelan, Thank you for your wonderful review! We’re thrilled to hear that you had the best experience at Covert CDJR Bee Cave and that Javier was able to help you find your dream car. It’s great to know that the service was fast and easy. We look forward to welcoming you back and appreciate your referrals to friends. If you need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Very helpful but like all dealerships, they have their
Very helpful but like all dealerships, they have their best interest in mind.. I bought two vehicles from them.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
SSG Biggsy, Thank you for your feedback and for purchasing two vehicles from Covert CDJR Bee Cave! We’re glad to hear that you found our team helpful. We understand that dealerships have their interests, but our goal is always to provide the best experience and value for our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!
Super friendly, fast and did a good job…nice waiting
Super friendly, fast and did a good job…nice waiting room…it’s nice having them in the lakeway bee cave area…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, Thank you for your fantastic review! We’re delighted to hear that you found our service at Covert CDJR Bee Cave to be super friendly, fast, and well-done. It’s great to know you enjoyed our waiting room and appreciated our location in the Lakeway Bee Cave area. Your feedback is important to us, and we’re here for any future needs you may have. We look forward to seeing you again!
Excellent Service!
Excellent Service! The entire staff went out of their way to take care of me. I would certainly recommend them for service on a Jeep product.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rusty, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert CDJR Bee Cave. It’s fantastic to know that our entire staff went above and beyond to take care of you. Your recommendation for Jeep service means a lot to us. If you have any more needs or questions in the future, please don’t hesitate to reach out. We look forward to serving you again!