Covert CDJR Bee Cave

Thank you for sharing your concerns. We sincerely apologize for the frustrating experience you’ve had. Regarding the recall, some repairs do require specific parts that may not be readily available to order and keep on hand. In certain cases, parts are on restriction, which is unfortunately beyond our control but ensures the highest quality and safety standards. As for the steering wheel issue, we understand your frustration and would be happy to review this further to ensure it’s resolved properly. Your satisfaction is very important to us, and we’d like the opportunity to address any remaining concerns. Please reach out so we can assist you further.

Thank you for sharing your feedback, and we apologize for the delay you experienced during your scheduled oil change. While we strive to complete routine services as efficiently as possible, there are times when unexpected circumstances can extend wait times. We understand your frustration, and we’re always looking for ways to improve our processes to better serve our customers. Please don’t hesitate to reach out if you’d like to discuss your experience further. We value your time and appreciate your understanding.

Thank you for sharing your feedback. We understand your concerns regarding the vibration issue with your Jeep Patriot and appreciate the opportunity to have serviced your vehicle. The recommendation to allow a break-in period for a new engine is a standard practice, and our team confirmed that the vehicle was operating within acceptable parameters. While we aim to provide the best possible service experience, it’s important to note that some characteristics of a vehicle, such as minor vibrations, can vary and may not always align with personal expectations. We regret that this experience didn’t meet your satisfaction and will continue striving to offer quality service to all our customers.

Thank you for your kind words! We’re thrilled to hear that your experience at Covert CDJR Bee Cave was great and that our team was able to assist you with getting the parts for your Jeep. Providing excellent service and support is always our priority. If there’s anything else you need, don’t hesitate to reach out. We appreciate your feedback and look forward to helping you again in the future!

Thank you so much, Stevie G, for your incredible review! Congratulations on your 2023 Challenger Hellcat—what an amazing choice! We’re honored you traveled 1,000 miles to Covert CDJR Bee Cave for your purchase. It’s a testament to John Robles’ outstanding communication and dedication to ensuring your car-buying experience was top-notch. We’re thrilled John was the reason you chose us and that he kept you informed every step of the way. Your excitement is contagious, and we can’t wait for you to enjoy every mile (and that first burnout!) in your new Hellcat. Thank you again for trusting us with this special purchase. If there’s anything else we can do for you, don’t hesitate to reach out. Welcome to the Covert family, and happy driving!

Thank you so much for your kind review! We’re delighted to hear that every visit to the service department at Covert CDJR Bee Cave has been a pleasure. Providing courteous, efficient, and clear communication is our top priority, and we’re thrilled that Valarie has been so helpful in ensuring your Jeep gets the care it needs as quickly as possible. Your satisfaction means the world to us, and we’re grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you for trusting Covert CDJR Bee Cave with your Jeep’s care!

Thank you for your kind review! We’re so glad to hear that Covert CDJR Bee Cave had the inventory you were looking for and at the right price. Our goal is to make the car-buying process seamless, and it’s great to know that our team was helpful in ensuring a positive experience. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Thank you so much, Hector, for sharing your experience! We’re thrilled to hear that Sarah Vaughan provided exceptional assistance during your car search at Covert CDJR Bee Cave. It’s our goal to make the car-buying process as smooth and enjoyable as possible, and we’re so glad we could help you get back on the road. Your recommendation means the world to us, and we truly appreciate your trust in our team. If there’s anything more we can do for you, don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave, and happy driving!

Thank you so much for sharing your experience! We’re thrilled to hear that Corey Harp provided you with excellent service during your time with Covert CDJR Bee Cave. His attentiveness and prompt communication truly set him apart, and we’re glad the phone and text-based transaction process made things easier for you. Your satisfaction is our top priority, and it’s great to know Corey delivered on that promise. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you again for choosing Covert CDJR Bee Cave, and enjoy your new vehicle!

Thank you for sharing your feedback. I’m very sorry to hear about your frustrating experience. Waiting that long for a scheduled appointment, not being greeted, and finding a missing valve stem cap afterward is unacceptable. Your time and trust are valuable, and it’s disappointing that we didn’t meet your expectations. Your experience highlights areas where improvements are needed, and I appreciate you bringing this to our attention so we can work on providing better service in the future.