Reviews
The lack of customer service and responsiveness post sale
The lack of customer service and responsiveness post sale is ridiculous to me. We are less than satisfied.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We apologize that your experience did not meet expectations, especially when it comes to post-sale support. Providing excellent customer service is very important to us, and we regret that we fell short in this instance. Please know we take your concerns seriously and are committed to making this right. We will be reaching out to address any outstanding issues and ensure you receive the support you deserve. Thank you for bringing this to our attention.
Over all was awesome, everyone was.
Over all was awesome, everyone was. I’ve even know they were having internet issues. Highly recommend
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, Thank you so much for your fantastic review! We're thrilled to hear that your experience at Covert CDJR Bee Cave was awesome, even with the internet issues we were facing. Our team is dedicated to providing excellent service, and we're glad that shone through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.
The covert team understood me needs and worked to make a
The covert team understood me needs and worked to make a smooth and fast transaction!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Charles, Thank you for your review! We're thrilled to hear that the team at Covert CDJR Bee Cave understood your needs and ensured a smooth and fast transaction for you. Our goal is always to make the car-buying experience as seamless as possible, and it's great to know we hit the mark. We appreciate your business and look forward to assisting you again in the future!
They were courteous, patient, had a vast offer of
They were courteous, patient, had a vast offer of vehicles, and shifted to provide my family a vehicle that was in our price range, yet fulfilled our needs. Thanks to Ryan Feltner and Kenny Bartholomew, the Dodge manager Jacob (?), and the technician, Miguel (?), who helped make purchasing a vehicle as much like family as could be expected.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. It’s great to know that Ryan Feltner, Kenny Bartholomew, and the team, including Jacob and Miguel, made the process feel like family. We strive to provide a courteous and patient environment, and we’re glad we could help you find a vehicle that met your needs and budget. We appreciate your kind words and hope to see you again soon!
It was good , but no consistency on the service rep.
It was good , but no consistency on the service rep. Lack of knowledge pertaining to the customers history or warranty when asked
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard, Thank you for your feedback. We apologize for the inconsistency you experienced with our service representatives and any lack of knowledge regarding your history or warranty. We take your concerns seriously and will work to improve our communication and training. Your experience is important to us, and we appreciate you bringing this to our attention. If you have any further comments or need assistance, please feel free to reach out.
The experience was great!
The experience was great! They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had at a dealership! I will definitely be doing business with Kody again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jon, Thank you for your fantastic review! We’re so glad to hear that you had a great experience at Covert CDJR Bee Cave and that Kody was able to find you exactly what you needed in such a timely manner. We appreciate your trust in us and look forward to assisting you again in the future! Enjoy your new vehicle!
Easy process- inquired online about the vehicle- got
Easy process- inquired online about the vehicle- got great price on their car and for my trade- drove down from Dallas- picked it up- came home a happy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will, Thank you for your wonderful review! We’re thrilled to hear that you had an easy process with your online inquiry and that you received a great price on both your new vehicle and your trade-in at Covert CDJR Bee Cave. It’s fantastic that you made the drive from Dallas and returned home happy! If you need anything in the future or have questions, don’t hesitate to reach out. Enjoy your new ride!
Outstanding customer service , everyone is always so
Outstanding customer service , everyone is always so friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a new or used vehicle!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience at Covert CDJR Bee Cave. Our team takes pride in providing friendly service and making the car-buying process enjoyable from start to finish. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future! Enjoy your new vehicle!
The deal ship was professional and courteous.
The deal ship was professional and courteous. They worked with me and ensured I understood every step of the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review! We're thrilled to hear that you had a professional and courteous experience at Covert CDJR Bee Cave. Our team is dedicated to ensuring that you understand every step of the process, and it’s great to know we succeeded in doing so. We appreciate your feedback and look forward to serving you again in the future!
It was good, but I was not given all the details about by
It was good, but I was not given all the details about by Jeep. I found items I didn’t know existed and didn’t know how to work them and there is no documentation on them. I need to pay a visit to go over them. Every one is very nice there.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We’re glad to hear that you had a positive experience at Covert CDJR Bee Cave and found our team to be nice. We apologize for any oversight regarding the details of your Jeep and understand how important it is to have all the necessary information. We’d be happy to assist you in going over those features and answering any questions you have. Please feel free to reach out or stop by whenever it’s convenient for you. We appreciate your input and look forward to helping you fully enjoy your vehicle!