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Covert CDJR Bee Cave

(215 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 229-4094 (888) 229-4094
Used (888) 234-7610 (888) 234-7610
Service (888) 264-7019 (888) 264-7019

Reviews

(215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert CDJR Bee Cave from DealerRater.

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I received an email saying that this dealership has

I received an email saying that this dealership has worked with me to resolve my concerns. Lies! I didn’t get the two free oil change. The salesman promised me. I was overcharged for the vehicle. I was given a very high interest rate. The battery mileage I was told I’ll get 46. Come to find out fully charged battery. I get 26. I felt forced to purchase the extra gap insurance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Michael, Thank you for sharing your concerns. We're sorry to hear about your experience and understand your frustration regarding the promises made and the financial aspects of your purchase. It’s important to us that our customers feel informed and satisfied with their decisions. We take your feedback seriously and would appreciate the opportunity to discuss these issues further. Please feel free to reach out directly so we can work towards a resolution. Thank you for bringing this to our attention.

I had a great experience working with Noah at Bee Cave.

I had a great experience working with Noah at Bee Cave. They were kind and professional, and I love my used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience working with Noah at Covert CDJR Bee Cave. It’s fantastic to know that you’re happy with your used vehicle and that our team provided you with kind and professional service. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new ride!

Not good service the people not fix it the cars Damage

Not good service the people not fix it the cars Damage not trust on this guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We’re sorry to hear about your experience, but we don’t have a record of working with a customer by your name. It’s possible there may be some confusion with another dealership. If you believe this feedback is intended for us, please reach out directly so we can address your concerns. We strive to provide excellent service and would like the opportunity to resolve any issues you might have.

Lifetime warranty transmission replacement took longer

Lifetime warranty transmission replacement took longer than expected. Three days to diagnose, 4 weeks to obtain new transmission, three weeks to install. Engine overheated when attempting to pick up vehicle. Two weeks required for new radiator cap and flush ($350). So, a total of 2.5 months at the shop, but Jeep did honor the transmission warranty. Everything is working now but took too long to fix.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. I’m sorry to hear about the extended timeframe for your transmission replacement and the additional issues with your vehicle. We understand how frustrating such delays can be and appreciate your patience throughout the process. While it’s good to know the warranty was honored and everything is working now, we will use your feedback to improve our efficiency and communication. If you have any further concerns or need assistance, please feel free to reach out.

The dealership has very friendly and helpful employees

The dealership has very friendly and helpful employees who will go out of their way to make sure you leave happy!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Erin, Thank you for your wonderful review! We’re thrilled to hear that our team at Covert CDJR Bee Cave went out of their way to ensure you had a great experience. Our goal is always to provide friendly, helpful service and make sure you leave with a smile. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to seeing you again soon!

Very competent and expert technicians and service

Very competent and expert technicians and service department. Communications were sketchy at times. Responses to voicemails were unpredictable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and for recognizing the expertise of our technicians and service department at Covert CDJR Bee Cave. We’re glad to hear you were satisfied with the quality of the service. However, we apologize for the inconsistencies in communication and response times. We’re actively working to improve this aspect of our service to ensure a smoother experience for all our customers. Your feedback is invaluable, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to reach out directly.

Guayo went above and beyond to ensure I had everything I

Guayo went above and beyond to ensure I had everything I wanted and needed. Looking to swap out by October 31

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We’re delighted to hear that Guayo at Covert CDJR Bee Cave went above and beyond to meet your needs. We’re here to help with your vehicle swap by October 31, so just let us know how we can assist in making the process smooth and enjoyable. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again soon!

Every one was great, I came from East Texas five hours

Every one was great, I came from East Texas five hours away and it was worth the trip.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for making the long trip from East Texas to visit us at Covert CDJR Bee Cave! We’re thrilled to hear that your experience was worth the journey and that everyone here provided you with great service. If you need anything else or have any more questions in the future, we’re always here to help. Safe travels, and we look forward to seeing you again!

Kody was awesome.

Kody was awesome. Great customer service and professional attitude. Overall experience was excellent across the board.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We’re thrilled to hear that Kody provided you with excellent customer service and professionalism. At Covert CDJR Bee Cave, we’re committed to delivering top-notch experiences for all our customers, and it’s fantastic to know that we met your expectations. If you need any further assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again in the future!

Had the best experience at Covert - Jeep Bee Cave.

Had the best experience at Covert - Jeep Bee Cave. Javier was very helpful and found me the exact dream car! Fast and easy service. Will be coming back and referring friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Michelan, Thank you for your wonderful review! We’re thrilled to hear that you had the best experience at Covert CDJR Bee Cave and that Javier was able to help you find your dream car. It’s great to know that the service was fast and easy. We look forward to welcoming you back and appreciate your referrals to friends. If you need anything else, don’t hesitate to reach out. Thanks again for choosing us!