Reviews
Great dealership.
Great dealership. This is the second truck I have bought from the Covert Family. Will continue to do so!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gussy Family, Thank you for your loyalty to Covert CDJR Bee Cave! We're thrilled to hear that you had such a positive experience with us that this is your second truck purchase from the Covert Family. We truly appreciate your continued trust and look forward to assisting you with any future vehicle needs. Thanks for being a valued customer!
everyone was very sweet and helped us with all our needs.
everyone was very sweet and helped us with all our needs. shelby was an awesome sales women and will definitely recommend this dealership to friends and family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience at Covert CDJR Bee Cave! We're delighted to hear that everyone was sweet and attentive to your needs. It's fantastic to know that Shelby made such a great impression as your salesperson. We appreciate your recommendation and look forward to serving you, your friends, and your family in the future!
Excellent dealership with high quality vehicles as well
Excellent dealership with high quality vehicles as well as kind and professional Sales men. I would recommend this dealership to anyone wanting good service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your glowing review! We are thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. Our team takes great pride in offering high-quality vehicles and providing kind and professional service to all our customers. Your recommendation means a lot to us. We look forward to serving you again in the future!
Great experience working with everyone, had free coffee,
Great experience working with everyone, had free coffee, water, and snacks. I will for sure come back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Daniel, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. At Covert CDJR Bee Cave, we strive to create a welcoming and comfortable environment for all our guests, complete with complimentary coffee, water, and snacks. We look forward to seeing you again and helping you with any future needs. Safe travels and see you soon!
It’s unclear if the evaluation is for the dealership or
It’s unclear if the evaluation is for the dealership or the employees. Covert is a very impressive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're thrilled to hear that you found Covert CDJR Bee Cave impressive. We strive to provide exceptional service and are glad to know we met your expectations. We look forward to serving you again soon!
Everyone from the beginning of the process to the end
Everyone from the beginning of the process to the end were so great and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Donovan, Thank you for your kind words! We're thrilled to hear that your entire experience at Covert CDJR Bee Cave was marked by great and kind service from start to finish. Your satisfaction is our priority, and we look forward to serving you again in the future!
They were very courteous, professional and hospital.
They were very courteous, professional and hospital. The waiting lounge is very nice and felt modern, they had plenty of snacks and beverages to choose from. Highly recommend going here for service for any DJR vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brighton, Thank you so much for your wonderful review! We’re delighted to hear that you found our team at Covert CDJR Bee Cave courteous, professional, and hospitable. We're glad you enjoyed our modern waiting lounge and the selection of snacks and beverages. Your high recommendation means a lot to us, and we look forward to serving you again for all your vehicle needs!
Well, why ship a part by USPS in the first place and when
Well, why ship a part by USPS in the first place and when it hasn't arrived in a week and a half why not ship it overnight automatically instead of having the customer suggest it. Oh, yeah cause you charge the 50 bucks to the customer when they're repair is over 3,500.00. Opps we forgot about the state inspection that was requested
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the part shipment and the oversight regarding the state inspection. Your concerns are valid, and we understand your frustration. We strive to provide the best service possible, and your comments highlight areas where we can improve. Please know that we are addressing these issues to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time. If there's anything further we can do to resolve this matter, please feel free to reach out.
I went to this dealership expecting and willing to pay
I went to this dealership expecting and willing to pay full advertised price. After noticing there was no tool kit and no carrying case for the two front tops that cost $25 - 30 dollars the salesman said no problem we can get those for you. After the test drive we noticed that the tires were very bumpy and noisy. We parked the vehicle and looked at the tires finding they were dry rotted and no good. Mind you they apparently conducted a 125 point inspection to certify the vehicle. (How the tires passed this inspection is beyond me). The dealership decided to just switch wheels and tires from another vehicle so we could do another test drive. After the second test drive the vehicle drove much better and we were ready to buy at the advertised price and this is when it all went south. We went into the office and the salesman came back with an offer with a Covert protection plan for $1,795 and the cost of the bag and removing the good tires and mounting them on the original wheels which were a higher value than the wheel they switched from another vehicle for the good safe tires at $995 when we said we didn't want or agree to either charge the salesman left and came back with the Covert plan lowered to $1,495 and again we said we didn't want the plan. Then I signed a piece of paper stating what we wanted and didn't want and the salesman came back with the manager this time with the price being $1,295 and said he had to cover the cost of placing good safety tires on the original wheels because the tires on the vehicle were dry rotted and totally unsafe. Now if you like a plan being driven down your throat then this is the place for you. The price listed is NOT again NOT the price you will pay. If there is an item listed in their ad and it's not with the vehicle, expect to pay a large sum for it. If an item is bad and unsafe on the vehicle expect to pay a large sum for it. Bottom line they will push for as many $$ as your willing to give up. Lastly, they will get very defensive when you call them on anything. I do NOT recommend this location of Covert to anyone and it's very unfortunate because the Covert family is a very good family. FYI, I have never had this happen to me as long as I've been purchasing vehicles and that's 40 plus years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Advertised a price, then said whoops not available
Advertised a price, then said whoops not available anymore it was a mistake. Some mistake if it was all over your website for 8 hours. Then they charge to charge a ridicolous $2000 bee protection plan which is literally just a junk fee. Support another dealer this one is a waste of time, and they are screwing people with this 2k fee that then they try to walk back, what If I take 1k off what if I make $800 etc its all a big game to line the dealers pocket. Then the games, oh you aren't trading in a car price goes up another $2500. Support good dealers not this one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase