Reviews
Diego was great in getting me an appointment and had
Diego was great in getting me an appointment and had vehicle ready when promised. Video of service was appreciated too
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re pleased to hear that Diego at Covert CDJR Bee Cave provided excellent service by getting you an appointment and having your vehicle ready as promised. We’re also glad you appreciated the service video; we aim to keep our customers well-informed throughout the process. If you need any further assistance or have additional questions, please feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!
The service department bay was hard to locate.
The service department bay was hard to locate. Once I finally pulled my truck in, I sat in the car for about 5 minutes before anyone came out. I was a bit confused as I didn't see anyone at first but then the service advisor came and got me checked in. Process was smooth and the waiting area was pleasant and clean. Very good service and convenient location to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I’m glad to hear that once you were checked in, the service process at Covert CDJR Bee Cave went smoothly and that you found the waiting area pleasant and clean. I apologize for any confusion and the delay in initial assistance. We appreciate your comments and will use them to improve our service process. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!
Sara and team were amazing!
Sara and team were amazing! I felt secured and supported making my new Jeep purchase. They handled the process in a timely manner without neglecting key pieces that make a transition smooth from old car to new! Thank you Covert Jeep-I’ll be by with those Spurs ducks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We’re thrilled to hear that Sara and the team at Covert CDJR Bee Cave provided you with such exceptional support and made your Jeep purchase feel secure and smooth. It’s great to know that the transition from your old car to the new one went so well. We’re looking forward to seeing those Spurs ducks! If you need anything else or have more questions, don’t hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!
Every one was nice but the sales people didn’t follow
Every one was nice but the sales people didn’t follow through and we had to go back multiple times and finally get kind of obnoxious to get everything fixed. I really don’t like being that type of customer but after a month there wasn’t a choice. I received several calls asking if there was anything that needed to be done and I responded but until I acted angry it didn’t get fixed. The calls were kind of insulting and meaningless.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I’m sorry to hear about the difficulties you faced with our sales team. It’s unfortunate that follow-through was lacking and that you felt the need to escalate the situation to get the necessary issues resolved. We strive to provide a seamless and respectful experience for all our customers, and it’s clear we did not meet those standards in your case. Your feedback is important, and we will use it to address these concerns and improve our processes. If you’d like to discuss this further or have any additional comments, please feel free to reach out. Thank you for bringing this to our attention.
I went for a recall update for my Dodge Ram.
I went for a recall update for my Dodge Ram. The person who greeted me was courteous and got my truck in line for the update right away. Waiting was comfortable and quiet. Repairs were done in an hour. Great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carol, Thank you for sharing your experience! We’re delighted to hear that Beth provided courteous service and that your Dodge Ram’s recall update was handled efficiently at Covert CDJR Bee Cave. It’s great to know that you found the waiting area comfortable and that the repairs were completed swiftly. We appreciate your feedback and look forward to assisting you with any future needs!
Fast and efficient service best customer service ever,
Fast and efficient service best customer service ever, friendly and very professional in all aspect
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Johnny, Thank you so much for your kind words! We’re thrilled to hear that you experienced fast, efficient, and professional service at Covert CDJR Bee Cave. Our team strives to deliver the best customer service, and it’s great to know that their efforts made a positive impression. We appreciate your feedback and look forward to serving you again in the future!
Told me transmission wasn’t under warranty and charged me
Told me transmission wasn’t under warranty and charged me for fixing it. Problem still persisted a week later took car to another dealership and they told me it was under warranty and fixed my problems for free.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Owen, I’m sorry to hear about the issues you experienced. It’s concerning to hear that there was a misunderstanding regarding your warranty coverage and that the problem persisted. We strive to provide accurate information and effective solutions, and it’s disappointing to hear that we fell short in your case. Your feedback is valuable, and I will share it with the team to address these concerns. If you’d like to discuss this further or if there’s anything else we can do to assist, please let us know. Thank you for bringing this to our attention.
SERVICE WAS QUICK AND EXPIDIENT.
SERVICE WAS QUICK AND EXPIDIENT. VERY SATISFIED WITH THE WAIT TIME. EVERYONE WAS HELPFUL AND FRIENDLY
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Melvin, Thank you for your positive feedback! We’re glad to hear that you were satisfied with the quick and efficient service at Covert CDJR Bee Cave. It’s wonderful to know that Beth and the team were both helpful and friendly. Your satisfaction is our top priority, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!
I had an easy buying expereince.
I had an easy buying expereince. Jaxsen and Kenny were great to work with! Would reccoemnd this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amber, Thank you for the great feedback! We’re delighted to hear that you had an easy buying experience at Covert CDJR Bee Cave and that Jaxsen and Kenny made such a positive impression. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to helping you again in the future!
I bought a car and when we arrived everyone was nice and
I bought a car and when we arrived everyone was nice and helpful with the process thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
William, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. At Covert CDJR Bee Cave, we strive to make every part of the car-buying process as smooth and enjoyable as possible. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new vehicle!