Reviews
Every time I have to visit the service department, it is
Every time I have to visit the service department, it is a pleasure. Everyone is courteous and efficient. Communication is more than I could’ve ever asked for. Valarie has been very helpful and goes out of her way to get my Jeep to care of ASAP.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review! We’re delighted to hear that every visit to the service department at Covert CDJR Bee Cave has been a pleasure. Providing courteous, efficient, and clear communication is our top priority, and we’re thrilled that Valarie has been so helpful in ensuring your Jeep gets the care it needs as quickly as possible. Your satisfaction means the world to us, and we’re grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you for trusting Covert CDJR Bee Cave with your Jeep’s care!
Just purchased my 2023 Challenger Hellcat from Covert,
Just purchased my 2023 Challenger Hellcat from Covert, John Robles is amazing to work with! His communication was excellent, he kept me informed and updated. We traveled 1000 miles to buy this car. Believe me, I looked at over 40 new Hellcats online, but John is the reason we came to Covert! Thanks John you ROCKED IT!!! P.S. can’t wait to do the first burnout in it!!!! Sincerely, Stevie G,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Stevie G, for your incredible review! Congratulations on your 2023 Challenger Hellcat—what an amazing choice! We’re honored you traveled 1,000 miles to Covert CDJR Bee Cave for your purchase. It’s a testament to John Robles’ outstanding communication and dedication to ensuring your car-buying experience was top-notch. We’re thrilled John was the reason you chose us and that he kept you informed every step of the way. Your excitement is contagious, and we can’t wait for you to enjoy every mile (and that first burnout!) in your new Hellcat. Thank you again for trusting us with this special purchase. If there’s anything else we can do for you, don’t hesitate to reach out. Welcome to the Covert family, and happy driving!
Covert Dodge Jeep Ram Chrysler Bee Cave was a different
Covert Dodge Jeep Ram Chrysler Bee Cave was a different experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal. Thank you guys for this great opportunity to be back on the road.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Hector, for sharing your experience! We’re thrilled to hear that Sarah Vaughan provided exceptional assistance during your car search at Covert CDJR Bee Cave. It’s our goal to make the car-buying process as smooth and enjoyable as possible, and we’re so glad we could help you get back on the road. Your recommendation means the world to us, and we truly appreciate your trust in our team. If there’s anything more we can do for you, don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave, and happy driving!
They had the inventory that I was looking for & was
They had the inventory that I was looking for & was priced right. Everyone was very helpful overall.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review! We’re so glad to hear that Covert CDJR Bee Cave had the inventory you were looking for and at the right price. Our goal is to make the car-buying process seamless, and it’s great to know that our team was helpful in ensuring a positive experience. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Corey Harp was excellent.
Corey Harp was excellent. He was very attentive and always answered my texts. We did much of the transaction over phone/text which made the whole process even easier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We’re thrilled to hear that Corey Harp provided you with excellent service during your time with Covert CDJR Bee Cave. His attentiveness and prompt communication truly set him apart, and we’re glad the phone and text-based transaction process made things easier for you. Your satisfaction is our top priority, and it’s great to know Corey delivered on that promise. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you again for choosing Covert CDJR Bee Cave, and enjoy your new vehicle!
1 3/4 hours for an oil change and tire rotation?
1 3/4 hours for an oil change and tire rotation? Had an appointment at 10:00. Arrived on time but was not greeted by anyone. Went into the office and was told they would get to me within the hour. I will never go back to that Covert for anything including a new auto purchase. Also, when I arrived home I saw that one of my tire valve stem caps was missing. They are not eh standard black plastic ones but jeep caps that I don't know how to replace.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I’m very sorry to hear about your frustrating experience. Waiting that long for a scheduled appointment, not being greeted, and finding a missing valve stem cap afterward is unacceptable. Your time and trust are valuable, and it’s disappointing that we didn’t meet your expectations. Your experience highlights areas where improvements are needed, and I appreciate you bringing this to our attention so we can work on providing better service in the future.
We were pre-approved when we walked in but had to play
We were pre-approved when we walked in but had to play games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give me a better rate than I was getting from USAA, I still had to haggle on the price with extras and if I would still finance through one of their contacts. Lastly, we waited for 3 hours to meet with the finance manager. He had one customer in his office when we started our wait and that customer was done in 15 min. He then proceeded to walk around the dealership conversating with other employees and just hanging out. Once we were finally called to his office, we were done in 10 min! Unacceptable that we had to wait that long for 10 min. My wife and child had not eaten all day. It appeared that since they were not making money off of us, that it was acceptable to make us wait. We came for a test drive (20 min) and then I told Cody that I wanted the vehicle, we were pre-approved, and I would pay out of pocket for the TT&L. All in all, this should have been an in and out deal in about 2 hours but it turned into a 5-6 hours ordeal.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. I’m very sorry to hear about the challenges you faced during your visit. The delays, unnecessary haggling, and lack of consideration for your time and needs are unacceptable. You deserve a straightforward, respectful, and efficient process, especially when you were pre-approved and ready to move forward quickly. Your feedback highlights important areas for improvement, and I sincerely apologize for the inconvenience caused to you and your family. Your experience is valuable, and I hope steps are taken to provide better service in the future. Thank you again for your honest review, and I regret that your visit was not what it should have been.
Great experience with Jackson and Jose!
Great experience with Jackson and Jose! Form start to finish, I was well taken care of. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We’re thrilled to hear that Jackson and Jose provided you with such a great experience here at Covert CDJR Bee Cave. Taking care of our customers from start to finish is our top priority, and it’s wonderful to know you felt supported throughout the process. Thank you for recommending us, and enjoy your new vehicle! We look forward to seeing you again in the future.
The lack of customer service and responsiveness post sale
The lack of customer service and responsiveness post sale is ridiculous to me. We are less than satisfied.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We apologize that your experience did not meet expectations, especially when it comes to post-sale support. Providing excellent customer service is very important to us, and we regret that we fell short in this instance. Please know we take your concerns seriously and are committed to making this right. We will be reaching out to address any outstanding issues and ensure you receive the support you deserve. Thank you for bringing this to our attention.
Over all was awesome, everyone was.
Over all was awesome, everyone was. I’ve even know they were having internet issues. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, Thank you so much for your fantastic review! We're thrilled to hear that your experience at Covert CDJR Bee Cave was awesome, even with the internet issues we were facing. Our team is dedicated to providing excellent service, and we're glad that shone through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.