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AutoNation CDJR Carlsbad

(768 reviews)
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (866) 681-6688 (866) 681-6688
Used (866) 682-5329 (866) 682-5329
Service (866) 685-2939 (866) 685-2939

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation CDJR Carlsbad from DealerRater.

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SF Lincoln

Michael was professional, courteous and did what he said he was going to do. A refreshing change these days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Steve, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Very good service at dealership, prompt, good

Very good service at dealership, prompt, good communication, friendly, and answers to questions asked by owner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I was greeted promptly and was help by Nick in minutes.

I was greeted promptly and was help by Nick in minutes. Everyone was very polite, organize and friendly. My oil change service was done in timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Please let us know if there is anything else we can do for you; we are more than happy to help!

Nick was knowledgeable and professional; Anthony ensured

Nick was knowledgeable and professional; Anthony ensured I was being taken care of! Very pleased with the resolution of the issue!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Service was explained thoroughly and performed in the

Service was explained thoroughly and performed in the time quoted by agents. It is nice to do business with a pleasant friendly person (Angela).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Customer

They are quick to take your money, but not on repairs or can elation of warranty.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 292-2515 -- we hope to hear from you soon.

Review of Nick

Nicks service and follow up were excellent and he went above and beyond by taking care of my tires as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Bradley, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Auto nation in Oceanside and the team there was amazing

Auto nation in Oceanside and the team there was amazing the Carlsbad dealership was not a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

They helped give me honest quotes on maintenance and were

They helped give me honest quotes on maintenance and were fair with pricing. I appreciate their help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

2022 RAM Limited trans valve body replacement

Unsatisfactory time (30 days) to replace trans valve body under warranty (<8000 miles). Poor customer care by manufacturer, and dealer. Additionally, returned vehicle was not washed after 30 days outside on a lot.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi James, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 292-2515 to discuss what we can do to help.