AutoNation CDJR Carlsbad

When I first got their I had a truck out front waiting for me to test drive and was supposed to work with Michelle. Unfortunately, she had already left for the day. I then have to work with Marcus. Marcus was probably the rudest sales person that I have every had the opportunity to work with. First, he was finishing up with a deal and got called back to the finance and we said hey go ahead and take care of what you needed we are not going any where and let you finish up your deal. This was not a problem for us as we had time. However, after he got back with us we was going to get our truck appraised and he stated that this 2016 Ram 2500 4x4 manual transmission is not going to sell. I said that it will as a lot of Marines are looking for this kind of truck. He argued with me a bit so I said alright then. He takes that information in and said that he needed to track some other person down and I said ok we will wait again. He came back and I was getting my wife and kid ready to go drive the truck that I made an internet inquiry about and he stated why do we need to drive it as it is the same kind of truck just 2 years newer. Another turn off! The truck was a 2018 ram 2500 4x4, but was an automatic which I wanted to drive to see the difference. While we was waiting for him to finish whatever he was doing my wife and looked around the lot some more. We came across a 2018 ram 2500 4x2 and stated can we at least drive that one. He got a little frustrated and said sure. During this whole time I tried to carry a conversation on with him and couldn’t get him to really talk and I was being very polite, but I eventually gave up trying to talk to him. We get back to the office he starts taking down some of my information and I said “your not gonna run my credit are you as I am going to use my own bank to finance?” He said I still will need your social. Second turn off!! Now, he goes back to the finance place and comes back with their offers. Keep in mind that my truck trade in value was between 34,000 and 38,000 according to KBB and NADA. I know that they are just recommendations, but when you only offer 28,000 for my truck and I say that it is worth a little more than that he kinda laughs and states that well we don’t have to do business then. That was my last straw and said “well sorry for wasting your time, but I think were done here!” He said ok and I walked out. As I was putting my wife and kid into the truck he comes out and says hold on my manager is going to call the used car manager to see if we can do anything better. At this point I’m already infuriated with the quality of service that I have received, but I said ok anyways. He comes back out and said thats the best that we can do. I said ok and left. The level of service from MARCUS was absolutely horrible and the way he acted was as if he was too good for us or that he didn’t want to help any white people. Definitely felt discriminated against. I will absolutely tell every Marine that I get and work with that to NOT come to this dealership and explain my circumstances. Most horrible experience that I have every had and will spread the word.

Worked with Mr. James West in Internet Sales. I knew what VIN (car) I wanted and only that car. He didn't try to steer me to what was best for him. We negotiated on a price below invoice the day before. I had to sell my trade first so he agreed to pick me up in the new car at the designated place.. The sale went a little longer than expected, but he was waiting for me. I let him know when I was ready and he had my new car all prepped and ready to go and he picked me up at the designated place since I no longer owned a car. He got me in and out of the dealership in 2-2.5 hours with my new car with no drama or games. I had my own financing in place and had no issues with that. Outstanding experience and I highly recommend James. I'd buy another car from him!

We live an hour and half away from this dealership, so we started working with them via phone and text. They made verbal commitments to us over the phone and we assumed that once we got there, those commitments would be gone. However, they stood by their word and gave us a better deal than we expected. It was quick, efficient and an overall pleasant experience. Would highly recommend them to anyone in the market for a new car.

Once you Buy a Vech. They will Abandon you. They don,t care about your safty or concerns.. Mauricio Tabar "Sales Manager".... Full of Lies.. Never trust him..

Smooth sale that Bill Korbin greatly helped with from start to finish!!! Bill was very knowledgeable and was able to give me various options on keeping the price down and ensuring a smooth sale that I felt awesome about. Thanks Bill.

I purchased an Alfa Romeo Giulia from Bob Baker on Sep. 1. Bill Korbin assisted me and made the entire purchase extremely easy. I had an opportunity to meet Sam, the Sales GM and Tom, a service advisor. It was clear from my interactions with all three of these gentlemen that they take the customer experience seriously. I am very pleased with my car, the purchase experience and their focus on customer satisfaction.

Thank you Zach Cantrell and the whole team working at the Bob Baker Auto Group in Carlsbad for helping me to buy a new car and answering all my questions. I had a grate experience! :) Thanks!!

Zack was polite and helpful with the entire buying process. I left with exactly what I was looking for. I would recommend Zack to any friends or family members!

We came to Jeep Carlsbad to upgrade my Jeep Zach Cantrell was a young sales person great sales person honest kid. Highly recommend him thank you Zach

Came to Bob Baker looking for a car to lease. Veronica introduced us with friendly customer service and helped us find the right car for me and my family. Veronica went above and beyond to find me the perfect car. I recommend her for anyone who’s looking for great deals.