Excel Auto Lounge

They ripped me off! I put up more than half of the money for the car and needed to finance 5000. I have to pay 18,000 to pay off the 5000. They try to scam you and push you out the door

Quick and easy, in and out. Gas in the car everything was printed for me quick and easy process amazing help from my friend David.

Visited this past weekend met a very nice salesperson she took the time to sit with me and go over a few different options even though I was extremely anxious my credit is very good and I had terms for me buying she tried her best we couldn’t come to something that made sense for me . I didn’t want to see any other cars but she did offer overall very pleasant I forgot to mention that for some reason the managers wanted to hold My drivers license to prove I was serious about buying that day or so they say . I think they kept it to force me to have to talk to them at the end of the pit ch . I just wanted to leave I have some social awkwardness and anxiety so this process was already stressing me out . They kept calling me over to go talk I walked over and started talking to a nice guy sitting down explaining why they couldn’t get me approved . The downfall some guy who o can only assume was the general manager he put his hand out to shake my hand and I said I don’t shake hands but said hello. He didn’t want to listen to me or didn’t hear me he asked you don’t want to shake my hand I said no thank you sorry before I could finish he said my mom must have raised different , that put a pause in the conversation I asked are you referring to the way my mother raised me , he said no it’s about mine and her raising me with politeness . I spooked around surprised asked for My DL and left . That guy is what all used car salesmen are portrayed as and why people hate buying cars . Amy was phenomenal that should have left my experience end with her I definitely would have been back with a co-signer.

Worst experience I've ever had buying a car...I don't recommend it. At first they treat you very well... I liked a car but it had some problems. They told me that if I was interested, there were no problems and that they would repair everything... Since then it has been an ordeal. I have taken it like 4 times, supposedly to repair the problems, they keep the vehicle for a week and say it is already repaired and when I get home they continue to have the same problem... they are very irresponsible, they make many promises and then they do not keep them.

This dealership should be reported for its shady practice. They advertise the cars, and one price then change the price once you get there, I will never buy a car in this place. Please be careful and don't ever pay more for a vehicle than advertised. I am looking to report this dealership

In my life I've purchased over 60 vehicles for myself. These range from cars costing 3 figures to cars costing 6 figures.I've bought from private individuals, new car and used car dealers. I'm a car guy. I currently own 11 cars. I have a very simple method for negotiating price. I don't negotiate price. I do all of this either over the phone or electronically. I never meet the seller till we agree on a price and I'm going there to pay for the car and drive it away. I tell them I have no trade, I'm paying cash.I simply ask them to give me their final out the door over the curb off the lot price I need to pay them for them to give me the title and keys to the car. I let them know I'm not interested in any warranties, appearance packages, tire and wheel protection packages, window vin etchings, nothing except the car. I plainly explain to them to include all charges, sales price, sales tax, motor vehicle fees and any addons they include. I could care less how they arrive at their final #.If I like the # they give me, I reiterate that I'm OK and I agree to this # and not 1 penny more. If you ask for 1 penny more when I show up-I'm walking out. I reiterate to them, that if the car is as represented by them I will pay this agreed on price not 1 cent more and I'll dirive it away. This dealership refused to give me any price. They said they only negotiate price in person standing in front of the vehicle. I made it clear to them I don't like wasting my time with riduculous negotiations. I also made it clear to them that I'm OK with their advertised price on car Gurus. All I need to know is what the final out the door price is. Later I saw another ad they had on Cars.com for $1500 less then CarGurus price. I sent them the Cars.com ad. They said they would meet competing advertised price if cars were same. I explained, it's not a competitor price, it's your ad. I repeated for the last time don't bother calling, texting, emailing me if you don't have a final out the door price for me. They(2 differennt people) kept on calling, texting, emailing asking if I was still interested and would I come in. My last response to them was that I've lost confidence in them, have no interest in buying any car from them and please stop contacting me. After a week they finally stopped contactingme. After seeing all the comments on here about almost doubling the sales price with inflated bogus dealer fees I can see why they refused to give me a price in advance of me showing up. I guess they think if they have you standing there in front of the car they have a better shot of you paying their ridiculous inflated price.

My wife bought a 2017 Dodge Journey SXT. Drove it for 2 days, check engine light came on and started shaking to the point where I didn't even want to start it. They told her there is a 30 warranty on all their cars, but when you call to get it fixed thy tell you they will call you back and never do. I then went through the paperwork to see the terms of the warranty and found a $2,000 charge for glass protection. I called the salesman, Aron Chervin to see why that charge was there because we did not authorize any glass protection and it was not done to the vehicle. He said he doesn't have time for this and hung up on me. I then called back and left a voice mail with the finance department. When I didn't get a response, I called back again, and oddly enough, they their voice mail said "if you're calling about a complaint please pess 9." Where I left another voice mail. And still, no response. I called again and asked to speak to the GM. I was transferred to someone named Adam. I told him my situation and that if didn't her back, which I believe I won't after reading the reviews. That i will not only file a lawsuit against the salesman, and the company, but i will be filling criminal charges for fraud as well. He said he would pass on my information to the GM. So far no response. Also I will be I contact with the Better Business Bureau, The Federal Trade Commission, as well as the State Attorneys Office. I highly recommend anyone who has been ripped off by this company does the same. I will also be seeking a class action lawsuit for all the poor souls who have been ripped off by this place too. STAY AWAY FROM THIS DEALERSHIP!

Literally a horrible experience all around. Worst service ever! I literally don’t recommend at all. My husband bought a car here, it’s been 30 days and he’s only been able to drive a total of 10days. The car keeps popping up with issues and the service department does things when they feel like it. They never answer the phones and they don’t call to give a courtesy update. When I finally was able to speak with someone the lady said that they deal with there customers first I said so what are we than. We put thousands of dollars into this place to end up with a lemon and horrible customer service. Again I highly don’t recommend.

Ricky, was an excellent salesman who was knowledgeable and helpful through the process of getting a new car! Billy, was an exceptional assistant in the process of obtaining approval for my new 2022 Honda. Thank you

The salesperson who we were in contact with make an appointment with me. However, I was told he was not at this office. The car, which he told me this morning, would be ready for a test drive, was not there. The staff did not know I was coming. The car had be sold and my journey was purposeless.