Excel Auto Lounge

These xxxxxxx had me drive an hour to come look at truck get there & then they tell me the truck doesn’t have a motor in it !!! U can’t make this xxxx up!!! Oh wait first the salesman told me he couldn’t find the key for the truck !!!! Highly recommend not even buying a soda from their vending machine let alone a vehicle!!!! Buying a soda out of th

I called the dealership they told me car is available for $13800 cash price I drove3 hours to see the car 2020 Audi q3 107K miles they list the price $13800 was little to high for miles I agree to buy when I arrive the told me car is not here is in shop we fixing for live the deposit you come in 2 days is ready for you and the price is not $13800 what we agree the price is $16900 cash this guys are scam please save your time and money don’t go there

I bought my car in August 16 2024. I was on temp disability so they gave me a car I can afford..now mind you it said the car was 10,000 dollars but after financing it was well over 14,000. So it had wrap on it,and they promised they will take it off,I asked what happens if u Chip the paint of,the manager said in front of the salesman that we will fix that when we get to it. Well they chipped all my paint and won't fix it. Also I been complaining about my engine acting up and I was putting 3 quarts of oil every week n a half..they wouldn't look at my car they said when my tire comes in,a ripped tire is on the car..but they said when it comes in they will set the appointment..I said no please there is something wrong with my engine..they wouldn't do anything...so on November,6,2024 my car stalled out,broke down and white smoke pouring out the exhaust,they sold me a car that was broken already and was ready to break. Now i called and they said they have their earliest appointment Nov 21 2024,but they will get to my car sooner. They said the mechanic is November 7 will be back the 8th and I should have my car the next week...well I called everyday for 8 days and Noone called me or picked up. Than later that night on the 8th day they said Noone got to my car yet,and told me how I was wrong and they will get to it when they feel like it cause people with working cars have appointments,well it's the 22 that's 16 days later still no phone calls and no car...and they still won't answer the phone and call me...a 14k car I git duped...It was definitely broken when I got it. Im.taking ubers and Lyft paying more than my car payment...they won't even offer me a loaner car to drive until they get to it. .this is the rudest place and most disrespectful people ever...they are very unprofessional...I asked to return the car many times since I gotten it. And they kept saying no.not fair. I just want my money back or another car that works.the Head Gasket is not suppose to die 11 WEEKS

I drive 140 miles See the car The price so much different when you get there you buying over 100,000 miles cars it’s crazy they want a top dollar price. Don’t waste your time going there.

Beware of Excel auto lounge in West Windsor. I would give them a minus star. I was promised my broken car that I brought would get fixed. Here it is two weeks no broken car no text no emails and no call about my broken car. THIS PLACE IS A BIG SCAM PLACE. The web site price is never the real price. The make you buy this warranty package but never show you the paperwork They add the numbers after you sign the papers. DAVID AND RYAN ARE THE WORST Human BEINGS ON THIS EARTH. NEVER NEVER EVER GO TO THIS PLACE. Karma for sure. Sherry

THE WORST EVER. Please please please stay away. The price on the web site is not what you get it for. Go in for what you think is a 10 k car take a ride in it and it shakes like bacon. But David really scammed us. In the end it was 18k of a warranty package that I never asked for. The give you a paper and they tell you to initial it and add the numbers later. They take. Picture of your credit/debt card so beware. Try to call that arrogant Ryan who sits in his chair acting like he is better than us. TRULY THE WORST CAR DEALER. THEY ARE ALL IN THE SCAMMING BUSINESS. They never answer the phone. They hang up on you they are rude and disrespectful. DAVID AND RUAN THE WORST CREATURES WALKING ON THIS EARTH VERY PISSED OFF SHERRY

If I could give a negative review, I would. These people are SCAM ARTISTS! I would never intentionally give anybody a bad rating but this exceeds the amount of negative that I can even express to you! To start- We worked with a salesman named David. (I had called the prior week to make an appointment to go see the car, they said they would have it ready for me, when we got there we walked to the back of the lot where we noticed the tires were completely bare, and then we see 4 lug nuts missing. We tried to start the car, it was dead and had to be jumped. Then took it for a test ride and realized they had put the mileage below 100,000 on the site, yet it was over 100,000 on the odometer. Also, the car shook so much we couldn’t take it but around the corner and back to excel auto. I was then asked by David, if I wanted a different car and was asked if they took the lug nuts and tires off a similar vehicle would I take it that day? I said no, in which he told me, Okay we’ll cover the new tires on us. Everything sounded okay before we left, until we found out the $10,890 car we thought we were charged, was actually $18,600 (with a mandatory $4,000 down). We were also told if we paid by cash it would be $4,000 extra. David seemed like a really nice guy, but so does every other scam artist until you fall for their scam. I signed papers, but they never, ever, said the full amount until you get home an hour later, check the papers, they’re closed, and now you’re freaking out trying to get ahold of them-and they ignore your calls. I texted David who blamed Ryan (his manager) who then blamed David. So we contacted and waited for Ryan for some resolve. He walked right past us many times and didn’t even acknowledge us for an entire hour and the place was dead. I would NEVER pay $18,000+ for a used vehicle, when I can pay that for a brand new vehicle? David showed us a diagram (that’s how they try to break down the “Pak package”) which is $6,560 extra. David said it was included. They also never discussed all the other extra fees like powertrain for $1,795 or gap insurance for $1,000. When they pass you along to RYAN- in the finance department, make sure you’re aware what he is having you sign! Not one word came out of his mouth about the “add-ons”. These “packages” are supposed to be “optional by the buyer” and he never asked, just assumed we wanted it. When you get hit with double what you intended to pay, you’ll feel scammed to! Be VERY careful and please don’t make the same mistake we did! AVOID THIS PLACE AT ALL COSTS!

People, be careful, avoid this company. There are scammers and cheaters working here. They don't answer calls, they don't solve any problems that arise due to their fault.

They are scam don't go there because they have a hidden fees and lier ,and don't fixed the problem

Terrible Dealership! MSRP marked at $6200 and given a final price of $15,999 with no explanation!! Terrible place!! Don’t waste your time!! I have never experienced such terrible customer service!!