Cocoa Ford

This has been a horrible experience, from the purchase of a new Ford F150 to the maintenance repairs. I have found nothing good from service to sales and highly recommend not wasting your time or money going here. 2023 Ford F150 lightning purchased 02/17 Truck hasn't worked right since purchase, been in and out of the shop there 11 times and over 45 days. Truck is still not fixed right now. Lemon law started. No customer service, but they will tell you they are sorry. Just a blank sorry and nothing to fix the issues. Please do your self a favor and go somewhere else.

A visit to Cocoa Ford is like visiting an old friend. Jimmy took great care of our truck.

Great experience. Dave was excellant to work with. He got my truck in and fixed in a timely manner. Im very satisfied.

I have been so impressed with Cocoa Fords service ever since it became Cocoa Ford. I just took my F-150 in for a customer satisfaction recall and their customer service team blew me away. Got me in right on time and gave me a ride home as didn’t want to wait for it. They kept me informed along the way and when it was done, they told me they could deliver it right to my house. They also did an all points inspection of everything, just to make me aware that everything was great, no issues. This was a no charge service and even with that they blew me away. My issue was fixed with the recall and I will definitely be using them again should my truck need it. I highly recommend them 👍

Sue and her team at The body shop did a awesome job on like 2016 f150. They were timely and professional. Thank you guys!

The mobile oil change is very easy quick and convenient. The video is a great touch and easy to understand

Gave me a quick diagnostics and was able to repair it in 2 hours exactly what they said was wrong

Thorough/friendly/speedyvery helpful with several suggestions for future visits and what to look for in future visits-keeping vehicle up to date on service👍👍👍

I have used both the Service and Collision center at Cocoa Ford. Sue is extremely knowledgeable and kept me informed throughout the repair. Great team!

I worked with Dave. He has excellent costumer service skills in communication and professionalism. I brought my Expedition in on Monday to have transmission work done, not only was I pleased with the work, but also how Dave explained clearly how much time it would take, and what work was being done. When I came to pick my truck up today, he even went out into the rain to retrieve it so that I didn't get rained on. That's above and beyond! I recommend this Ford for their service department! 5/5 stars from me!