Cocoa Ford

Dealer sent mobile team to my home to update software. While at my house they also did a safety check and did fluid check and fill. Also did a video of the safety check and sent that to me. The dealership followed up with me to ensure I was satisfied with the mobile visit. They dud great!

Dealer under new ownership, thought I would give them a chance to repair my problem car still under warranty. Brought the vehicle on Friday June 14th and asked that if the repairs would take more than 3 days, I would require a loaner, they told me they would get back to me on Monday. I didn't get any information on my car until July 3rd, no loaner given or even offered. Car was finally ready on July 22nd ( over 35 days later, yet no loaner provided ). So my travel expenses all had to come out of pocket. When I went to pick up the Vehicle, They had the AUDACITY to ask me for a 235 diagnostic fee because one of the things wasn't covered under warranty ( which they didn't repair ). Even though they had to diagnose the vehicle for the other multiple repairs performed under warranty. Keeping in mind they never provided me with a loaner so I had to spend a LOT more than that during the 36 days I was out of a car. SO the minimal courtesy would have been to not charge the BOGUS fee, since the car had to be diagnosed and put on a lift for the other repairs anyways.

As a first time buyer of a new car, the proses went smooth, the only “complaint” I have is the cleaning of the vehicle needs to be better, side mirror was not cleaned well and the bed of the truck was not cleaned well.

Great customer service Fast service Great job done Very convenient and cortesía Reliable customer service very nice experience

Charged $200.00 for analysis on my car. Told me it was module which would cost $1,200.00. I got a second opinion. The module was fine but it was something else. $500.00 fix. After submitting feedback to ford I received a call from the service manager. He looked into it, apologized and gave me a full refund.

An easy transaction with Cocoa Ford!! They were direct with their negotiations and it was a comfortable experience for a typically uncomfortable buying experience with other dealerships.

Not many issues with my ford F150, but when there was, I usually dealt with jimmy, he is very thorough! He communicates completely with you! He does a great job!

Overall I was really satisfied with the service and the professionalism that they showed me

Great service every time.I take my vehicle in for maintenance. I will continue with Ford every time.

Called me to set up a mobile appointment. I didn’t have to go to the dealer, they were able to come to my house and perform the recall work in my driveway. Kudos to Cocoa Ford service team!!