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Cadillac of Naperville

(316 reviews)
Visit Cadillac of Naperville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (630) 225-7081 (630) 225-7081
Used (630) 225-7064 (630) 225-7064
Service (630) 225-7071 (630) 225-7071

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cadillac of Naperville from DealerRater.

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Had a good experience with Aaron Thomas.

Had a good experience with Aaron Thomas. He has been very helpful throughout out, very gentle and caring. I would say he is a great asset for the Cadillac

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Came to this dealership with our XT4, for various service

Came to this dealership with our XT4, for various service needs, the past four years, after disappointing episodes at our local Cadillac dealership. We found this place to be far better, than other dealers. Yesterday, we traded in our XT4, for a new XT5. Bennett and Brad Tustin, along with other staff, worked the deal to our satisfaction. Everyone that we have dealt with, from service writers, sales and closing staff, are professional, and pleasant. The facilities are well laid out, clean, well organized, and appealing. A truly TOP NOTCH organization. It is refreshing to do business with a company who employ people that go above and beyond to take good care of their customers. WELL DONE to all the individuals who assisted in the yesterday's sales and delivery!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding team.

Outstanding team. Les was great as our salesman. We look forward to our extended relationship.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sherri Sherri Sherri is all I can say!

Sherri Sherri Sherri is all I can say! Fantastic spirit,impeccable timing with her jokes and very professional. Her and Marc couldn’t have done a better job. Not to mention the free snacks and clean quiet environment. 10/10 experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealer to work with, Bennett is awesome to work

Great dealer to work with, Bennett is awesome to work with! Transaction was as smooth as butter and was truly an enjoyable experience. Couldn't have asked for a better salesman, truly down to earth and understanding. Thanks again Bennett!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bennet was very friendly and responsive to my endless

Bennet was very friendly and responsive to my endless stream of questions, ahead of my trip to Naperville to purchase the car. He picked me up from the airport @ 6:30 am to bring me to the dealership. A beautiful showroom and dealership, very friendly staff I had the chance to meet and interact with. The process was smooth and as efficient as possible, and I do hope to have the chance to buy again from Cadillac of Naperville!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ray was very professional and I could not have asked for

Ray was very professional and I could not have asked for a better car shopping experience! The finance lady, Cheryl(Chery) was very pleasant and very knowledgeable. Both Ray and Cheryl have been doing their jobs efficiently for a long time, so I felt very comfortable and confident working with them. Will be returning someday to buy another car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to The Cadillac of Naperville Team, but especially Ray Gandurski and Sherri Pacchiano! If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com

We found the dealership and all the employees who

We found the dealership and all the employees who assisted us, Bobby, Blake, and others, very helpful, but most of all we appreciate the excellent service we received from our sales person, Ray Gandurski. He was very pleasant and patient in answering all of our questions. He made the entire experience great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to The Cadillac of Naperville Team, but especially Bobby, Blake and Ray Gandurski! If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com

Beautiful showroom, super friendly staff!

Beautiful showroom, super friendly staff!! Made the process very easy and walked me through all the functions on my new vehicle and made sure I was comfortable using them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Kelly, Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to The Cadillac of Naperville Team. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com

Fantastic people in all departments.

Fantastic people in all departments. Especially Mark, Sherry and Tommy the tech guy. I will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Nancy, Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to Marc Figueroa, Sherri Pacchiano and Tommy Laskaris. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com