Reviews
While I was waiting for service for my car, there was...
While I was waiting for service for my car, there was construction in the men's bathroom that was disruptive, so I couldn't work.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good Afternoon Micleemcc0025, I deeply apologize for the inconvenience you encountered at Cadillac of Naperville. Our intention is always to provide our customer with the exceptional service they deserve. Unfortunately, we had some issues in our men's restroom that were unavoidable and had to be addressed immediately. If in the future you need a quiet space to work, we will be more than happy to find you a workspace that suits your needs. Thank you for your understanding, and if there is anything we can do for you, please ask for Thomas Mack or myself. Have a wonderful Holiday! Respectfully, Tony Braglia 630-355-2700 ext. 114
Regular maintenance
Friendly staff, great service, very comfortable waiting area. It was easy to make an appointment online the checkin process was very smooth. The entire team made me feel like a valued customer and treated me like a VIP.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service and prices
Waiting time was extremely short for the repair on my car . Update work that Needed to be serviced and very professionals service at all times
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Like Family
Vic one of the professional nicest person I have had in years !!!! Thank you. He's helped me with my coverage ,making sure I was knowledgeably on all area of responsibilities with both parties.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer service
Vic did a great job of communicating and taking care of my repairs. He was outstanding!! Vic took very good care of me even when the repairs took a bit longer. Well done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2016’ ELR Service
We had warranty work done on our 2016 ELR. Work was completed in a professional timely matter and would highly recommend bringing your vehicle here for warranty work or general maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Unparalleled Service!
Beginning to end, best car buying experience I’ve ever had. John Blake was fair and responsive, and took the time to work with me on a deal to fit my needs. The process was efficient and informative, and I left feeling very satisfied, knowing that I will be taken care of should any issues arise. The entire staff was friendly and helpful. Absolutely A experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My 2021 XT4 Cadillac SUV
Very please with the purchase of my XT4 Cadillac. This was the second time I leased a car from this dealership. Great dealership sales and fence are good people to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The service department representative, Christopher...
The service department representative, Christopher Halley met all of my request under the unusual virus circumstances that we deal with today. He preformed with a high degree of proficiency, personally, professionally and responded to every question and the car was delivered on schedule.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great guys at Naperville Cadillac ! This was my second...
Great guys at Naperville Cadillac ! This was my second new car purchase from them ! Bobby was the best and made me feel like I was getting the best deal available! Mark was great also ! He was my salesman. If your looking for a car, come see Bobby & Mark ! Great team to get a great car at a price you will be happy with !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car