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Cadillac of Naperville

(296 reviews)
Visit Cadillac of Naperville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (630) 225-7081 (630) 225-7081
Used (630) 225-7064 (630) 225-7064
Service (630) 225-7071 (630) 225-7071

Reviews

(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cadillac of Naperville from DealerRater.

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Excellent customer service, hassle free, smiles, patient,...

Excellent customer service, hassle free, smiles, patient, caring, a over all good service. Fast completion and I didn’t know I would have my license plate so soon. Thanks....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service work

Manny the service advisor went beyond with me in detailing the process of having the recall work done. 5 stars for Manny. He always kept me in the loop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service experience at Cadillac of Naperville has always...

Service experience at Cadillac of Naperville has always been positive and courteous. Dealership personnel are friendly and communicative. Service needs have been resolved to my satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great Service.

I highly recommend Caddilac of Naperville is the best ever especially all the service advisor are so great and very helpful and my favorite is Mr Thomas, such a great guy very helpful always found him cool I would say he is an asset to Caddilac of Naperville.⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always a pleasant experience at Cadillac of Naperv

From start to end it's a most pleasant and non pressuring experience. I went in for oil change. I was told of other needed repairs. I wasnt made to feel awful or neglectful. I appreciate the empathy and professionalism of everyone at Cadillac of Naperville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ana Arredondo

Excellent service they went above and beyond my expectations .... they brought me home because the wheel needed to be repaired and they also brought my car perfectly clean and repaired I love the awesome customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Cadillac of Naperville

Fantastic experience. Easy process and no pressure atmosphere. Friendly sales staff. Our first experience with Cadillac and wasn’t sure what to expect. Eric and Steve were great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I’m retired from the state of Illinois Law enforce

Yes I would recommend this Naperville Cadillac to others they have been helpful to me in getting my vehicle service I Wil buy a vehicle from Naperville Cadillac again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ralph, Thank you for taking the time to fill out a review. Thank you also for your service in law enforcement. Please feel free to call me and discuss your most recent visit. Brad Tustin GSM.

I always get great service at Cadillac of Naperville. I...

I always get great service at Cadillac of Naperville. I just needed a oil change but I was treat as if I was buying a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service was quick & easy. They always do a good job...

Service was quick & easy. They always do a good job explaining things. You get a good sense that they really care. Ask for Thomas in Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.