Reviews
Road worthy inspection.
Pointed out conditions to be wary of in the near future. Apparently their service team has been selected to a greater level. A lot more transparency.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service department do excellent service the...
The service department do excellent service the technician do excellent service on my Cadillac2017xt5 and the service representative,Thomas take time explaining what going suv.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a wonderful experience at Cadillac Of Naperville....
I had a wonderful experience at Cadillac Of Naperville. The staff was very friendly and extremely helpful. Although, my vehicle needed service during the crisis of this Pandemic COVID-19 and they didn’t have a lot of staff working, they made me a Priority. Thomas Mack from the Service Department is AMAZING. He’s very professional and his customer service skills are exceptional. He’s very efficient and knowledgeable when it comes to helping customers. I highly recommend Cadillac of Naperville to anyone who already owns a Cadillac and their vehicle might need service or to anyone who may be looking to purchase a vehicle. They are amazing! Thanks Cadillac of Naperville!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Check engine light
Great service and loaner provided So far repair seems to be working with no Problems Vehicle was washed before returned as well. Will use the service Dept again in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tim Echols
Blake always gives us A1 service! He's always quick to respond back to our phone calls. He's a very nice and knowledgeable guy. He also calls to check to see if everything's ok with our vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best car buying experience I ever had. Knowledgeable...
Best car buying experience I ever had. Knowledgeable salesman quick service and I felt like Bobby was family. I’ll recommend anyone I know who wants to buy a car. Thank everyone involved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I took my car in for work done on my transmission. The...
I took my car in for work done on my transmission. The staff was extremely Friendly and service was good and fast. Price was reasonable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Great service. Everyone was pleasant and courteous. Very good experience. I would definitely recommend this dealer. I wish Cadillac still made the CTS!! Quality service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
We recently had an Oil change and service done to our ESV Escalade. The overall experience was outstanding, great job! We always have great service at Cadillac Of Naperville.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome Customer Care/Customer Service Great Job!!
Blake was my Service provider and he understood what I wanted and provided me with Excellent Customer Service/Care! Cadillac if Naperville has always exceeded my Expectations in anything they have done for me! Thank you to Blake and the Entire team for making me A Very Happy and Satisfied Customer!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase