Cadillac of Naperville

The service department representative, Christopher Halley met all of my request under the unusual virus circumstances that we deal with today. He preformed with a high degree of proficiency, personally, professionally and responded to every question and the car was delivered on schedule.

Beginning to end, best car buying experience I’ve ever had. John Blake was fair and responsive, and took the time to work with me on a deal to fit my needs. The process was efficient and informative, and I left feeling very satisfied, knowing that I will be taken care of should any issues arise. The entire staff was friendly and helpful. Absolutely A experience!!

Very please with the purchase of my XT4 Cadillac. This was the second time I leased a car from this dealership. Great dealership sales and fence are good people to deal with.

Great guys at Naperville Cadillac ! This was my second new car purchase from them ! Bobby was the best and made me feel like I was getting the best deal available! Mark was great also ! He was my salesman. If your looking for a car, come see Bobby & Mark ! Great team to get a great car at a price you will be happy with !

Bought cars on back to back days from them. At first customer service was great, 2 cars on back to back days near a month end. But I had an issue with the second car and tried to rectify it on 10/30. But my salesman didn't want to be bothered before month end to discuss. They mad a minimal attempt to rectify the situation but they didn't follow through. I will live with my decision but I will never service either vehicle with them. Why should I trust them if they won't attempt to rectify a problem from a customer who just bought 2 cars from them? Very disappointed in the whole situation. At the end of the day they lost a lifelong customer.

Bought cars on back to back days from them. At first customer service was great, 2 cars on back to back days near a month end. But I had an issue with the second car and tried to rectify it on 10/30. But my salesman didn't want to be bothered before month end to discuss. They mad a minimal attempt to rectify the situation but they didn't follow through. I will live with my decision but I will never service either vehicle with them. Why should I trust them if they won't attempt to rectify a problem from a customer who just bought 2 cars from them? Very disappointed in the whole situation. At the end of the day they lost a lifelong customer.

I was uncomfortable waiting for my vehicle. No social distancing, employees walking around the dealership without masks additionally, car wash was very poor. Probably won’t return until COVID safety procedures improve

Great service The process was quick, the staff of very knowledgeable and helpful. The service manager was very attentive, friendly and accommodating. Would definitely recommend it to anyone that owns a Cadillac.

Excellent service Jose was the best everything went smooth loaner car was ready as soon as I arrived car was fixed later that evening I picked it up the next morning all went well great job

Very professional service. I have taken my two Cadillac s several times for service and always been very satisfied with their service. Thomas and peers take good care of the customer