Reviews
Friendly and helpful.
Friendly and helpful. I would recommend them to everyone. Polite people and service was quick plus they are close to where I live
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Very upset when we found out after having the oil changed
Very upset when we found out after having the oil changed the shield was in the trunk and never put back on. My Husband took the car back when we found it to question why it wasn’t put back on and to have it put on then and was told the screws broke when they took it off and they didn’t have any to replace it with and were out of zip ties. So he brought the car home and the shield is still in my trunk !!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
I drive from Ithaca to have my vehicles serviced at
I drive from Ithaca to have my vehicles serviced at Matthew's. They are that good. Nice waiting area. Prompt service. Friendly staff. Reasonable prices. Try it. Brian DeYoung
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brian- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time!
Thank you to the Service Team.
Thank you to the Service Team. I recently needed my car inspected and scheduling was a breeze, the service team was efficient and courteous, and I was on my way quickly. Same for a previous visit this past Fall for a regular maintenance checkup. They're great to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
I scheduled a NYS inspection with this dealership after
I scheduled a NYS inspection with this dealership after buying the car in PA (but living in NY). The inspection took extremely quick, which was nice... but lacked quality. The day after my inspection, I was notified that my third brake light was out. I investigated on my own to find that the wire connector to the light was not seated. This means it was not an issue that just popped up overnight, but something that had been true for a longer period of time. I'm not sure if they missed this part of the inspection or just went through it too quickly since the vehicle had just got a PA inspection a few weeks prior.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
Always courteous, professional, and easy to deal with.
Always courteous, professional, and easy to deal with. We use their services for personal and business vehicles. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Brought in for an oil change.
Brought in for an oil change. Staff were quick and professional. No issues and would recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
This the second truck that have purchased at Planet
This the second truck that have purchased at Planet PreOwned I would highly recommend them because of their professionalism in all aspects of the sale and maintenance throughout the 12 years of service
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- Overall experience 5.0
Hi John-We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!
First time purchasing a vehicle here.
First time purchasing a vehicle here. No issues. Friendly and knowledgeable about cars. Answered any questions we had. I would highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-Thank you for the 5 Star Review and your business!
Great service!
Great service! Tim was very helpful and got my service done fast. It was a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.