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Planet Pre-Owned / Matthews Mitsubishi V

(1,685 reviews)
Sales hours: 9:00am to 4:00pm
Service hours: 7:30am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2023 state dealer award 2020 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award
New (607) 304-5280 (607) 304-5280
Used (607) 608-2901 (607) 608-2901
Service (607) 608-2895 (607) 608-2895

Reviews

(1,685 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Planet Pre-Owned / Matthews Mitsubishi V from DealerRater.

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Maintenance was done in a timely manner without issues.

Maintenance was done in a timely manner without issues. No complaints about dealership or service.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

Very helpful, and also very informative on helping me

Very helpful, and also very informative on helping me make the right decision. It was great experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Everyone was very nice, my car took a couple days longer

Everyone was very nice, my car took a couple days longer than they initially thought and was more expensive than I had hoped but so far, feels like a brand new vehicle. Thank you!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

It was ok.

It was ok. The waiting room was nice. I had to wait longer than an hour and had to come back because parts were on order. I was accommodated for my inconvenience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

Service manager was very kind and informative and kept me

Service manager was very kind and informative and kept me aware of the process with the car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

I trust the mechanic Rob to work on my cars.

I trust the mechanic Rob to work on my cars. I know he does what's needed and it's done correctly.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

Tim got our Tiguan diagnosed and repaired in 24 hours.

Tim got our Tiguan diagnosed and repaired in 24 hours. It seems as if there has been a change with the techs getting right on the vehicles for repair. There had been times the tiguan had been there for weeks without a loaner.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Tim! Thank you for your business and the great review!

Was greeted well.

Was greeted well. Work was explained. Phones calls were timely. I could understand what was happening. Very pleased.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

I was very comfortable dealing with Deion.

I was very comfortable dealing with Deion. He was very caring and listened to everything I said even when I mentioned my experience with my 2021. Committed I would not have the issues again that I need to call him if I have any issues. Loved the way he treated me. Very respectful. Sean was also very personable with me. I felt like I was taking care of. Thank you Penny

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Deion! Thank you for your business and the great review!

The service center is very organized and clean.

The service center is very organized and clean. Was greated every time I went in

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi- Thank you for the 5 Star Review and your business!