Reviews
Worked only with Andy in my lease transaction.
Worked only with Andy in my lease transaction. He was helpful with my questions and even worked late so I could leave that same day with my Outlander. He also took time to help me with some digital functions on the car four days later.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We’re so glad to hear you had a great experience with Andy! Thank you for your business and the great review!
Overall OK.
Overall OK. But as I stated on prior review the illegible print on copy of "Lease Agreement" made reading it difficult to impossible. A better copy is requested. Thank you
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!
It was a great experience, I worked with Isaiah who was
It was a great experience, I worked with Isaiah who was absolutely the best ever and made it worth it with no hassle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Connie- We’re so glad to hear you had a great experience with Isaiah! Thank you for your business and the great review!
As part of the 90Kmi service on a VW TDI, I asked for a
As part of the 90Kmi service on a VW TDI, I asked for a tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressure is 38 psi in all tires. The measured warm pressures were: 32, 34, 34, 37. On the other hand, the oil and filer change, and brake system flush were completed in a timely manner. I hope with better care than the tire rotation. The staff was pleasant and courteous.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to TellUs@matthewsauto.com.
Smooth and easy process!
Smooth and easy process! Deion made it very easy and simple for us to get a car. Went in Saturday and had a car Tuesday!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Lily- We’re so glad to hear you had a great experience with Deion! Thank you for your business and the great review!
Thankyou was a pleasure !
Thankyou was a pleasure ! Made my car buying easy ! And my sales person was awesome !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.
Always able to schedule an appointment in a timely amount
Always able to schedule an appointment in a timely amount of time. Staff is very friendly!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!
Love the great service department!
Love the great service department!!!!!! Jared Galusha always makes sure you are well taken care of and takes care of any questions and concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We’re so glad to hear you had a great experience with Jared! Thank you for your business and the great review!
I found the service to be quick, complete and fair.
I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-Thank you for the 5 Star Review and your business!
Quick, effective service and brake replacement.
Quick, effective service and brake replacement. Was kept informed of work needed and recommended by service tech.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-Thank you for the 5 Star Review and your business!