Reviews
Took my car in with no appointment, provided the needed
Took my car in with no appointment, provided the needed service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HI, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!
The salesperson was fantastic!
The salesperson was fantastic! The service department lacks communication…shouldn’t have to wait three hours and the be told the tech isn’t in for the day. Four trips to get something fixed is unacceptable.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Jim Morse or Service Manager Steve Monk) will be reaching out in hopes to rectify the situation. Thank you for letting us know.
I still own my 2017 VW Passat which was purchased new
I still own my 2017 VW Passat which was purchased new from Matthew's VW. My last visit to Matthew's VW was for a new battery.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi SAM3968, We appreciate your continued business and the 5 Star Review!
My 2019 VW Atlas had recalls that needed to be taken care
My 2019 VW Atlas had recalls that needed to be taken care of by the manufacturer. I am a first time customer and feel they did a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for choosing Matthews Volkswagen for your recent service appointment! We appreciate your business and the 5 Star Review!
Fast and efficient and repaired done on timely basis but
Fast and efficient and repaired done on timely basis but feel that i bought a lemon.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Mareizzy09, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!
Had a problem with the airbag sensor Quickly fixed in
Had a problem with the airbag sensor Quickly fixed in one day! Great service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-Thank you for the 5 Star Review and your business!
Very pleased with the salesman and the service.
Very pleased with the salesman and the service. Truck was ready for pick up in a timely manner. Also brought the truck down from Clay just for me to look at and drive. Very enjoyable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!
Always pleasant and friendly.
Always pleasant and friendly. He came out and explained everything the car needed done to it and made the visit enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.
The service department are excellent communicators and
The service department are excellent communicators and explain what is being done to your car and the amount of time it will take. This is my first 10000 mile check and I am very satisfied .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!
The service department has friendly staff, our routine
The service department has friendly staff, our routine service was easy to schedule and taken care of in a timely manner. It's always good when nothing more has to be done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Phyllis- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.